Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hallie Ricketts

FLORENCE,AZ

Summary

Experienced Director of Global Legal Operations with 8+ years leading multinational teams, streamlining workflows, and overseeing high-volume trademark filings. Proven track record driving revenue growth, fostering client engagement, and ensuring compliance with USPTO and international standards. Adept at mentoring teams, improving operational efficiency, and consistently exceeding performance targets.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Director of Global Legal Operations

LegalForce Law RAPC Dba Trademarkia P.C.
10.2022 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Assisted in recruiting, hiring of team members.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Sr. Paralegal

LegalForce RAPC Worldwide Dba Trademarkia P.C.
04.2016 - 10.2022
  • Improved client relationships through clear communication and prompt response to inquiries.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Edited and proofread legal documents to verify accuracy.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
  • Conducted detailed client intakes and entered information into company database.
  • Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
  • Increased client satisfaction with thorough research and prompt response to inquiries.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Legal Secretary

Illinois Attorney General’s Office
01.2013 - 12.2015
  • Drafted legal documents and coordinated schedules for child support enforcement cases
  • Conducted legal research and managed sensitive data with a focus on confidentiality
  • Assisted in case preparation and ensured seamless coordination with court staff
  • Organized files for court proceedings.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Diligently edited legal correspondence for grammar and spelling.
  • Scheduled all appointments, appearances and briefings.
  • Developed and maintained filing and retrieval systems.
  • Filed documents with courts on behalf of attorney.
  • Improved client satisfaction by providing timely and accurate legal document preparation.
  • Developed strong relationships with court personnel to ensure smooth filing processes and adherence to regulations.
  • Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
  • Enhanced attorney productivity with proficient management of case files and schedules.
  • Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
  • Completed data entry of legal documents into electronic filing systems.
  • Produced and filed various legal documents and electronically preserved updated case record system.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Executive Legal Secretary

Rock Island County Courthouse
01.2010 - 01.2013
  • Conducted legal research, prepared court documents, and managed schedules for circuit court judges
  • Developed and implemented systems to enhance operational efficiency and accuracy
  • Maintained critical legal documentation and supported case preparation for court proceedings
  • Assisted in drafting complex legal documents such as motions to ensure accuracy and compliance with court requirements.
  • Screened telephone calls and forwarded to appropriate departments.
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Organized files for court proceedings.
  • Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
  • Created and printed legal documents for judges to review.

Education

Master of Science - Criminal Justice (Law Emphasis)

Kaplan University
Davenport, IA
05.2015

Bachelor of Science - Criminal Justice (Juvenile Justice Emphasis)

Kaplan University
Davenport, IA
05.2013

Associate of Applied Science - Paralegal Studies

Kaplan University
Davenport, IA
01.2012

Skills

  • Global Team Leadership
  • Legal Operations and Compliance
  • Process Optimization and Project Management
  • Client Relationship Management
  • HubSpot CRM
  • Clio
  • Loom
  • Google Meet
  • Microsoft Office Suite
  • Strong Written and Verbal Communication
  • Team Building and Leadership Development
  • Problem-Solving
  • Strategic Thinking
  • Relationship building
  • Verbal and written communication
  • People management
  • Operations management
  • Team management
  • Employee development
  • Performance evaluation and monitoring

Certification

  • Leadership Skills Masterclass, Udemy, 10/01/24
  • Complete Leadership Mastery Course, Udemy, 05/01/24
  • Leadership Essential Business Diploma for Managers, Udemy, 03/01/24
  • AI Course & Certification, Writing.io, 02/01/24
  • ChatGPT Course & Certification, Writing.io, 02/01/24

Timeline

Director of Global Legal Operations

LegalForce Law RAPC Dba Trademarkia P.C.
10.2022 - Current

Sr. Paralegal

LegalForce RAPC Worldwide Dba Trademarkia P.C.
04.2016 - 10.2022

Legal Secretary

Illinois Attorney General’s Office
01.2013 - 12.2015

Executive Legal Secretary

Rock Island County Courthouse
01.2010 - 01.2013

Bachelor of Science - Criminal Justice (Juvenile Justice Emphasis)

Kaplan University

Associate of Applied Science - Paralegal Studies

Kaplan University

Master of Science - Criminal Justice (Law Emphasis)

Kaplan University

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Hallie Ricketts