Hallie Rucker

• Delivered exceptional, client service and professional financial guidance via inbound phone calls, secure, messaging, and digital channels.
• Resolved client inquiries efficiently, while investigating and resolving account discrepancies and transaction disputes.
• Ensured regulatory compliance by maintaining records of all customer interactions and transactions within CRM software while complying with the federal banking guidelines, Bank Secrecy Act (BSA) protocols, and international institutional policies.
• Consistently maintained full-time schedule to ensure dependable availability and prompt response to high volumes of client inquiries.

• Coordinated multiple marketing events to enhance company visibility and engagement.
• Organized group sessions served as the lead employee while working.
• Facilitated group soccer practices to improve teamwork and skills. and a variety of other practices.
• Scheduled classes and sent weekly parent emails.
• Provided consulting support to PlayPen Sports locations in need of interim Site Manager leadership.
• Organized weekly schedules and assigned replacements to ensure smooth operation of classes.

• Delivered strong customer service, creating welcoming, inclusive shopping experiences that enhanced customer satisfaction
• Ability to recommend products based on customer needs and activity level
• Recommended products tailored to customer needs and activity levels, improving overall shopping experience
• Ability to meet sales goals and participate in special promotions and events
• Knowledge of athletic and lifestyle apparel with a passion for health and fitness
• Demonstrated reliability and punctuality by consistently arriving on time for shifts
• Fast learner with the ability to adapt to new products and store initiatives
• Maintained keen attention to detail in merchandising, sizing, and store cleanliness, ensuring a visually appealing environment
• Keen attention to detail in merchandising, sizing, and maintaining store cleanliness

• Developed engaging visual and written content for Instagram and Facebook to increase brand visibility and follower interaction for Enpointe’s social media pages.
• Managed professional social media accounts, scheduling posts and monitoring community engagement to enhance online presence.
• Tailored messaging to engage specific sports demographics and aesthetics to resonate with specific sports demographics and local community members.
• Executed sporting events, aligning marketing materials and physical setups with event goals and target audience.
• Managed promotional booths at events to engage attendees and fun activities for families and attending members of the performances.
• Worked alongside facility staff and vendors to ensure event timelines were met and promotional efforts were synchronized.
• Managed independent tasks within a fast-paced marketing environment, demonstrating reliability and accountability.
• Developed the ability to represent a brand professionally through both digital interactions and in-person event networking.

• Positive communication and working relationships with multiple families and children aged 3-12.
• Prepared healthy, age-appropriate snacks and meals.
• Supported children with homework and special projects, fostering academic growth across various subjects.
• Maintained a tidy environment by organizing play areas and cleaning up after activities, promoting a safe and inviting space for children.
• Engaged children in interactive games to promote social skills, worked on puzzles, and read books to young children.
• Performed light housekeeping duties and ran errands.
• Assisted children with homework assignments and special projects across different subjects.
• Managed children's playtime to ensure a healthy mix of activities and limited screen time to support the development of fine motor, gross motor, and cognitive skills.
• Supervised children's play to ensure a safe and secure environment activities to verify safety.

• Operated cash register for cash and credit card transactions with excellent accuracy levels.
• Delivered friendly service and assistance to enhance customer loyalty and satisfaction, contributing to overall sales.
• Provided friendly service and assistance to clients to promote customer loyalty, satisfaction, and sales.
• Greeted customers entering the store and responded promptly to customer needs with cheer.
• Worked a flexible schedule and extra shifts to meet business needs.
• Reconciled cash drawer at start and end of each shift, accurately identifying errors and resolving discrepancies.
• Cleaned and organized the coffee stand area.
• Addressed customer inquiries and complaints promptly, ensuring positive experiences and satisfaction.
• Provided schedule, routing, and pricing information to assist customers with ticket purchases.
• Completed tasks without direct supervision in a timely manner. with minimal supervision.

Graduated Cum Laude