Hallie Shepherd
West Union,WV
Summary
Proven team collaborator and customer service experienced. Great at maintaining cleanliness and managing high-pressure situations with composure. Skilled in multitasking and consistently elevating customer satisfaction. Able to make connections and build trust with clients/customers in a timely manner.
Overview
6
6
years of professional experience
Work History
Waitress
Sub Express
09.2024 - 12.2024
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Babysitter
Babysitting Service
03.2019 - 12.2024
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Communicated positively with children and guardians.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Sales Associate
Bealls Store
11.2023 - 04.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
Education
Medical Assisting - Medical Assisting
West Virginia University At Parkersburg
Parkersburg, WVHigh School Diploma -
Tyler Consolidated
Sistersville, WV05.2023
Skills
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Customer service
Timeline
Waitress
Sub Express
09.2024 - 12.2024
Sales Associate
Bealls Store
11.2023 - 04.2024
Babysitter
Babysitting Service
03.2019 - 12.2024
Medical Assisting - Medical Assisting
West Virginia University At Parkersburg
High School Diploma -
Tyler Consolidated