Proven leader in the hospitality industry, adept at strategic planning and operations management, notably elevated service ratings to 4.9 at Flight Restaurant and Itta Bena. At Pretty Taco, spearheaded the launch, securing 3rd place in the 2023 Memphis Flyer Best New Restaurant. Excelled in team building and revenue growth, showcasing a strong financial acumen and a commitment to excellence.
-Built this restaurant/nightclub from scratch, was a masterclass blending all of my previous experience combined with adapting towards what the restaurant and guests needs were at that time.
-Responsible for all staffing, ordering, maintenance, and inventory records.
-Won 3rd place for the 2023 Memphis Flyer Best New Restaurant in spite of only being in operation a few months.
-Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
-Achieved numerous financial and service related records, elevated service rating to a 4.9 on Open Table.
-Developed and trained assistant managers whom are still very successful to this day.
-Responsible for overall staffing, developing training, fostering teamwork, maintenance structure, and scheduling.
-Lead Silly Goose to it's busiest month ever in February of 2020, traditionally a slow and short month. Unfortunately our momentum was derailed by the Covid-19 Pandemic.
-Experience with inventory, ordering, payroll, multiple POS systems, guest relations, human resources, and business development.
-Helped lead two of the storngest restaurants in the Memphis are and the #5 Fine Dining Restaurant in the country (TripAdvisor).
-Managed scheduling through HotSchedules for peak restaurant operations and a team of 80 at Southern Social.
-Elevated service ratings at both restaurants to a 4.9 level on OpenTable.