Hamdi Firin
Minneapolis,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
CEO
Hamdi Events & Decor
Minneapolis, MN
12.2022 - Current
- Developed and implemented strategic business plans to increase company profitability.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Cultivated relationships with external organizations to build partnerships that benefited both parties.
- Provided technical support during live events by troubleshooting any issues that may arise related to decor or lighting.
- Created and implemented designs for corporate events, parties, weddings, and other occasions.
- Collaborated with clients to understand their vision for the event and offered suggestions on how to achieve desired look.
Mental Health Practitioner
Hope Therapeutic
Minneapolis, MN
03.2018 - 03.2021
- Gauged and documented patient responses to interventions and treatments.
- Created client treatment plans based on assessments and goals.
- Educated clients on the benefits of lifestyle changes such as proper nutrition, exercise and stress management techniques.
- Advised family members on how to best support their loved ones with mental health issues.
- Attended conferences and workshops related to clinical practice guidelines for treating mental illness.
Customer Service Representative
Best Buy Corporation
Minneapolis, MN
03.2018 - 03.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Care Manager
Sunrise Senior Living
Minneapolis, MN
06.2016 - 06.2019
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Ensured that all documentation is completed accurately according to state regulations.
- Developed and implemented care management plan to address needs and goals.
- Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
- Offered emotional support to help patients cope with stressors associated with their illness or disability.
Management Assistant
Jaur Home Health Care
Minneapolis, MN
05.2011 - 01.2018
- Managed new hire trainings and onboarding to educated employees on company policies and procedures.
- Tracked inventory levels and placed orders when necessary to maintain adequate stock levels.
- Organized meetings and conferences, scheduled appointments, and managed travel itineraries for senior managers.
- Coordinated and facilitated calendars to arrange appointments, meetings and conferences.
- Answered phone calls from vendors regarding orders or other inquiries.
Education
Associate of Science - Public Health
Saint Paul College - A Community And Technical College
Saint Paul, MN03-2022
Skills
- Organizational Management
- Operational Oversight
- Administrative Leadership
- Talent Development
- Inspirational leadership
- Outstanding attention to detail
Academic Honors Awards
- Awarded for best customer service representative
- Leadership Award
References
Hamdi
- Mina Adam, 952-686-4637, Manager @ Jaur Home Health Care
- Ayan Yasin, 952-228-3542, Manager @ Beautiful Hearts
- Suleiman Isee, 763-458-1381, Manager @ Hope Therapeutic
Languages
English
Native/ Bilingual
Somali
Native/ Bilingual
Websites
Timeline
CEO
Hamdi Events & Decor
12.2022 - Current
Mental Health Practitioner
Hope Therapeutic
03.2018 - 03.2021
Customer Service Representative
Best Buy Corporation
03.2018 - 03.2021
Care Manager
Sunrise Senior Living
06.2016 - 06.2019
Management Assistant
Jaur Home Health Care
05.2011 - 01.2018
Associate of Science - Public Health
Saint Paul College - A Community And Technical College