Hamdiya Mustapha Ibrahim
Oxford,CT
Summary
Dedicated and results-oriented professional with a proven track record in data analytics, operations improvement, and financial reporting. Effective in developing and optimizing data systems to meet business needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Data Intern
Cloud Data Group
05.2022 - 08.2022
- Identified, analyzed, and interpreted key metrics to report trends and patterns to stakeholders
- Reduced manual workload for analysts with the implementation of automated ETL processes, increasing overall efficiency.
- Bolstered database performance by optimizing SQL queries, reducing execution time significantly.
- Maintained high data quality standards through meticulous attention to detail during input, processing, and reporting stages.
- Supported team decision-making by creating visually appealing dashboards and reports using Tableau.
- Improved collaboration between departments through effective communication of relevant insights derived from analyzed datasets.
- Enhanced data accuracy by implementing data validation techniques and cross-checking data sources.
Customer Service Representative
Best Buy
11.2020 - 02.2021
- Spearheaded the streamlining of order fulfillment processes to reduce operational inefficiencies
- Maintained inventory records and implemented an efficient stock management system
- Completed report reconciliations to ensure consistency and completeness.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Accounts Officer
Ghana Commercial Bank (GCB)
09.2017 - 09.2019
- Assisted customers in successfully opening new accounts, ensuring all required documentation was completed accurately
- Conducted regular audits to ensure compliance with internal policies and external regulations
- Conducted regular client meetings to understand financial needs and provided personalized solutions
- Addressed customer inquiries, resolved issues promptly, and maintained positive relationships
- Collaborated with cross-functional teams to streamline account processes and improve efficiency.
- Enhanced financial reporting efficiency with thorough account reconciliations and analysis.
- Improved financial accuracy by streamlining accounts payable and receivable processes.
Education
Master of Business Administration in Business Analytics -
Central Connecticut State University
05.2023
Bachelor of Science in Business Administration and Marketing -
University of Ghana
05.2017
Skills
- Microsoft Office (Excel and PowerPoint)
- Salesforce
- Tableau Software
- R Programming
- Reporting
- Data Cleaning
- Data Visualization
- Statistical Modeling
- ETL Processes
- Data Analysis
- Python Programming
- SQL Databases
- Data Governance
- Financial Reporting
Certification
- Google Data Analytics, Google, 01/01/23
- Data Analysis with Python, IBM, 01/01/23
Timeline
Data Intern
Cloud Data Group
05.2022 - 08.2022
Customer Service Representative
Best Buy
11.2020 - 02.2021
Accounts Officer
Ghana Commercial Bank (GCB)
09.2017 - 09.2019
Master of Business Administration in Business Analytics -
Central Connecticut State University
Bachelor of Science in Business Administration and Marketing -
University of Ghana