Hamed Elamin

Day to day customer service

• Initiated proactive outreach efforts to customers experiencing recurring issues, offering personalized assistance and reinforcing the company''s commitment to delivering exceptional service.
• Implemented and maintained technology and software budget.
• Managed life cycle replacement of hardware and software.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

• Hired new drivers, maintained performance and managed customer service.
• Delivered excellent customer service by addressing inquiries promptly and courteously.
• Trained new cafe workers in sales, customer service, and safety.
• Provided exceptional customer service by addressing inquiries and resolving concerns efficiently.
• Achieved consistent customer service excellence, maintaining positive attitude under pressure.