Hamed Hussain
Sacramento,CA
Summary
Experienced Automotive Sales and Service Manager with a proven track record of enhancing customer satisfaction and driving sales growth. Expertise in team training, daily operations management, and fostering a customer-centric environment. Strong understanding of automotive services combined with a commitment to achieving team and shop performance goals.
Overview
6
6
years of professional experience
Work History
Store Manager
NFS Tires and Wheels
Pinole, CA
11.2023 - Current
- Manage daily shop operations including technician scheduling, customer service, and inventory.
- Oversee tire and wheel installations, alignments, brake repairs, and inspections for domestic and foreign vehicles.
- Deliver accurate service estimates and explain repair needs to customers, boosting repeat business.
- Supervise a team of 7 technicians and ensure work is completed safely and on time.
- Maintain shop cleanliness, optimize workflow, and ensure excellent customer satisfaction.
Assistant Manager /Customer Service Team Lead
Tire Guys
Sacramento, CA
03.2021 - 10.2023
- Supervised front desk operations and coordinated with technicians to ensure timely and quality service.
- Conducted full vehicle inspections and made comprehensive service recommendations.
- Built repair orders, sourced parts, and managed customer follow ups.
- Mentored new hires and led daily service meetings to align team goals with company values.
- Played a key role in increasing monthly revenue through upselling and customer retention.
Sales and Marketing Manager
5ivePillars Clothing
Sacramento, CA
01.2020 - 02.2021
- Developed and implemented marketing strategies that increased brand visibility and sales.
- Managed online campaigns, social media, and promotional events to drive engagement and conversions.
- Analyzed customer data and sales trends to refine marketing tactics and improve ROI.
- Collaborated with design and operations teams to align branding with customer demand.
- Trained and supervised sales associates, ensuring excellent customer service and performance.
Education
B.S. - Management Information Systems
California State University
Sacramento07.2024
Skills
- Automotive Service Management
- Team Leadership & Staff Supervision
- Customer Relations & Sales
- Tire & Wheel Services
- Repair Order Management
- Inventory Control
- Microsoft Office Suite
- Project management
- Bilingual Communication
- Data analysis
- Sales strategies
- Problem solving
- Upselling techniques
- Customer service
Languages
English
Native/ Bilingual
Punjabi
Full Professional
Urdu
Full Professional
Hindi
Professional
Timeline
Store Manager
NFS Tires and Wheels
11.2023 - Current
Assistant Manager /Customer Service Team Lead
Tire Guys
03.2021 - 10.2023
Sales and Marketing Manager
5ivePillars Clothing
01.2020 - 02.2021
B.S. - Management Information Systems
California State University
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