HAMEED FEROZ
Fremont,CA
Summary
Motivated automotive and sales professional with experience in vehicle maintenance, customer service, and dealership operations. Skilled in diagnosing and repairing mechanical issues, maintaining vehicle inventories, and providing excellent customer service. Adaptable and hardworking, with a strong ability to problem-solve and work efficiently in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Technician
AutoNation Honda
Fremont, CA
03.2023 - 03.2024
- Diagnosed and repaired various automotive issues, ensuring high-quality service and customer satisfaction
- Performed routine maintenance, including oil changes, tire rotations, and brake inspections
- Used specialized tools and diagnostic equipment to troubleshoot and resolve mechanical and electrical problems
- Maintained a clean and organized workspace while adhering to safety regulations
- Provided excellent customer service by explaining repairs and maintenance recommendations
Lot Porter
Stevens Creek Nissan
Santa Clara, CA
08.2021 - 01.2022
- Cleaned and maintained new and pre-owned car inventory
- Distributed car keys to employees and customers
- Washed, vacuumed, and removed stickers from vehicles for ideal appearance
- Processed vehicle exchanges, upgrades, and rentals
- Moved and relocated vehicles for smooth traffic flow throughout the facility
- Filled vehicles with fuel to maintain gasoline levels
- Maintained cleanliness of lot and building
- Greeted customers, opened car doors, and offered exceptional service to exceed expectations for parking needs
Sales and Leasing Consultant
Acura
Fremont, CA
08.2016 - 09.2017
- Managed high volumes of customer inquiries with excellent closing rates
- Negotiated favorable contracts with clients, tenants, and vendors to consistently meet financial targets
- Maintained strong customer relationships through phone, internet, and text communication
Sales and Leasing Consultant
Nissan and Hyundai
Serramonte, CA
02.2014 - 07.2016
- Conducted business development and networking activities to generate sales
- Set competitive and ambitious personal sales goals for continuous growth
- Sold an average of 20 cars per month, maintaining exceptional quality standards and generating referrals
Education
High School Diploma -
John F. Kennedy High School
Fremont, CASkills
- Vehicle diagnostics & repairs
- Customer service
- Sales & leasing
- Inventory management
- Team collaboration
- Attention to detail
Certification
- Customer Service Excellence Certification
- Automotive Service Excellence (ASE) Certification
- Certified Automotive Technician
- Certified Sales Professional (CSP)
- Vehicle Safety Inspection Certification
Timeline
Service Technician
AutoNation Honda
03.2023 - 03.2024
Lot Porter
Stevens Creek Nissan
08.2021 - 01.2022
Sales and Leasing Consultant
Acura
08.2016 - 09.2017
Sales and Leasing Consultant
Nissan and Hyundai
02.2014 - 07.2016
High School Diploma -
John F. Kennedy High School