Hamidou Bah
The Bronx,NY
Summary
Dynamic Customer Service Executive with a proven track record at Adum African Market Inc, enhancing customer satisfaction through effective relationship building and proactive issue resolution. Skilled in product sales and adept at leveraging Microsoft Office to support team collaboration, consistently exceeding sales targets and fostering long-term client partnerships.
Driven professional with proven history in customer service. Known for enhancing customer experiences and fostering team collaboration. Consistently adaptable to changing needs and reliable in delivering results. Skilled in communication and conflict resolution.
Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
Adum African Market Inc
02.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
Sales Agent
Global Payments
03.2019 - 08.2022
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
Education
Bachelor of Science - 2016
University of GLC-SC
Conakry10-2020
Skills
- Relationship building
- Customer relationship management
- Team collaboration
- Product sales
- Computer skills
- Microsoft office
- Teamwork and collaboration
- Forklift Operator
Languages
English
Professional Working
French
Professional Working
Fulani
Native or Bilingual
Timeline
Customer Service Executive
Adum African Market Inc
02.2024 - Current
Sales Agent
Global Payments
03.2019 - 08.2022
Bachelor of Science - 2016
University of GLC-SC
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