Hamidu Bah
2551 Citrine Cross,Georgia
Summary
Service-focused professional with background in concierge roles, skilled in providing personalized guest services and managing front desk operations. Possess strong communication abilities, adept at problem-solving and efficiently handling guest requests to enhance satisfaction. Demonstrated success in improving service delivery processes, contributing to increased positive feedback from clients.
Overview
11
11
years of professional experience
Work History
Car Concierge Specialist
HopDrive
Atlanta , Georgia
02.2022 - Current
- Pick up loaner from different dealerships and deliver loaner to customers residence.
- Pick up customers car from residence and deliver to dealership for service.
- Inspect vehicles before pickup and drop off to designated locations.
- Communicate with dispatch in the midst of pick and drop off.
- Arrive to and from in timely manner.
- Provide exceptional service to customers.
Rideshare Driver
Uber
Atlanta, CA
02.2019 - Current
- Achieved consistently high customer scores due to exceptional service.
- Offered riders information about local attractions and restaurants.
- Cleaned vehicle regularly to maintain professional appearance.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
Warehouse Associate
United Talent Agency LLC
Hiram, GA
03.2017 - 02.2019
- Contributed ideas on ways to improve or optimize warehousing procedures.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
- Arranged items on store racks and shelves, checking correct location and prices.
- Recorded accurate unit quantities and entered data into inventory database to facilitate records maintenance.
Porter
Nalley Lexus Smyrna
Smyrna, Georgia
06.2016 - 02.2017
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Drove vehicles to different areas of dealership to meet display standards.
- Walked property and grounds, picking up trash and debris to maintain curb appeal.
- Maintained clean and tidy appearance in reception, waiting areas and hallways.
Valet Driver
AAA Parking
Atlanta, Georgia
12.2013 - 06.2016
- Loaded and unloaded luggage for guests, opened car doors and provided directions to front desk.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Returned guests' vehicles in safe, timely and friendly manner while following safe driving practices and obeying traffic laws.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Greeted all guests and answered questions about valet service, directions and local attractions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for good attendance and hard work.
Porter
RBM of Atlanta-North
Roswell, Georgia
02.2014 - 02.2016
- Drove vehicles to different areas of dealership to meet display standards.
- Retrieve and deliver customer vehicles to and from designated service area.
- Performed basic maintenance and cleaning.
- Walked property and grounds, picking up trash and debris to maintain curb appeal.
- Maintained clean and tidy appearance in reception, waiting areas and hallways.
- Provided excellent customer service by responding promptly to inquiries or complaints.
Education
Associate of Science -
Gordon State College
Barnesville, GA4 2014
High School Diploma -
South Cobb High School
Austell, GA4 2011
Skills
- Security understanding
- Road regulations knowledge
- Vehicle operations
- GPS and mapping
- Customer service
- Communications
- Inventory management
- Team building
- MS Office
- Team management
- Supervision
- Problem resolution
Timeline
Car Concierge Specialist
HopDrive
02.2022 - Current
Rideshare Driver
Uber
02.2019 - Current
Warehouse Associate
United Talent Agency LLC
03.2017 - 02.2019
Porter
Nalley Lexus Smyrna
06.2016 - 02.2017
Porter
RBM of Atlanta-North
02.2014 - 02.2016
Valet Driver
AAA Parking
12.2013 - 06.2016
Associate of Science -
Gordon State College
High School Diploma -
South Cobb High School