Hammad Bin Mostafa
Brooklyn,NY
Summary
I am a dedicated Customer Service Representative (CSR) responsible for interacting with customers to handle inquiries, resolve complaints, process orders, and provide clear information about products and services. I focus on ensuring customer satisfaction, building positive relationships, and supporting the company’s reputation through professional, friendly, and efficient service.
Overview
5
5
years of professional experience
Work History
Crew Member
Dunkin' Donuts
New York, NY
11.2025 - Current
- Prepared and served high-quality beverages and food items consistently.
- Operated point-of-sale systems efficiently, ensuring accurate transactions.
- Maintained cleanliness and organization of workstations to enhance customer experience.
- Assisted in training new crew members on operational procedures and customer service standards.
Customer Support Supervisor
Inspire Broadband
Dhaka, Bangladesh
02.2022 - 10.2025
- Led customer support team, ensuring high-quality service delivery and adherence to company standards.
- Developed training programs for staff, enhancing product knowledge and customer interaction skills.
- Implemented process improvements that increased team efficiency and reduced response times.
- Analyzed customer feedback to identify trends, driving strategic decisions for service enhancements.
- Managed over 50 customer calls per day and managed there technical issues.
Executive
SYP Solutions
Dhaka, Bangladesh
08.2021 - 01.2022
- Led cross-functional teams to enhance project delivery and operational efficiency.
- Developed strategic plans to align organizational goals with market trends.
Education
BSC Hones - CSE
University of Liberal Arts Bangladesh
Dhaka, Bangladesh01-2017
Higher Secondary (HSC) - Science
Birshreshtha Munshi Abdur Rouf Public College
Dhaka, Bangladesh01-2012
Skills
- Power BI
- SQL
- Phython, C, C
- Advance Excel
- Analytical Skills
- Team Leadership
- Escalation handling
- Service level management
- Staff motivation
Language
English
Bangla
Timeline
Crew Member
Dunkin' Donuts
11.2025 - Current
Customer Support Supervisor
Inspire Broadband
02.2022 - 10.2025
Executive
SYP Solutions
08.2021 - 01.2022
BSC Hones - CSE
University of Liberal Arts Bangladesh
Higher Secondary (HSC) - Science
Birshreshtha Munshi Abdur Rouf Public College
Disclaimer
I hereby declare that these data correctly describe my qualifications and me.