Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hammad Iqbal

Edison,New Jersey

Summary

9 plus years of extensive experience working as a Scrum Master / Business System Analyst / QA Testing Analyst Certified Scrum Master Experienced working with Scrum methodology and well versed in writing user stories. Experienced working as Scrum Master for multiple teams. Expertise with various scrum ceremonies such as sprint/standup sessions, sprint retrospectives, and reviews. Preparing weekly status reports and release reports and circulate it across the Scrum masters, cross workstream test leads and IT Managers Hands-on experience working with UX and conducting UI/UX design sessions. Strong exposure to all phases of SDLC and agile methodology. Extensive experience with end to end manual testing of both mainframe and Web Services. Experience in automation testing using Selenium. Involved in development of Test Plans, Test Cases, and prepared Requirement Traceability Matrix (RTM) Strong experience with Smoke, Sanity, Stress, functional, system, integration, SOA testing, regression and UAT testing. Performed Functional, Negative, Smoke & Regression tests as per design specs. Hand on experience in test and defect management tools such as ALM, Microsoft Test Manager (MTM), Azure DevOps, and JIRA. Trained onshore/offshore QA Resources on processes. Knowledge of WCAG 2.2 compliance for website accessibility requirements. Created Test schedules, Test Scenarios, Test Strategy, Test Plan, Test Cases, test summary report, defect tracking documents. Expertise in creating Test Cases from Functional Specifications and Detailed Design Specifications. Experienced in executing Manual Test Cases based upon Agile User Stories and added defects in DevOps. Defined Entrance / Exit criteria and provided continual Risk Assessments to Senior Management Expert in facilitating Joint Application Development (JAD), Rapid Application Development (RAD), interviews, and requirement elicitation sessions with end-users, clients, stakeholders and development team. Participated in the following types of testing: Integration, Regression, Black Box, White Box, Smoke, Security, GUI, User Acceptance and Ad hoc testing on different versions of the software application. Involved in testing Web services and XML using SOAP UI. Verified the response received by updating the request XML. Experience in creating and maintaining Requirement definition documents that included Business requirements and Functional requirements. Strong experience with developing Use Case diagrams, Activity diagrams, and Swimlane diagrams.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Business Analyst/ Quality Assurance

STATE OF HAWAII
09.2023 - Current
  • Worked with multiple teams in a business consulting role and collaborated across multiple SDLC phases
  • Conduct daily stand-up meetings and ensure team members are following the Scrum framework
  • Led IT project management activities: Managed end-to-end project tasks across Agile teams, including sprint planning, backlog grooming, and delivery tracking using Azure DevOps and JIRA
  • Business requirements and documentation: Collaborated with stakeholders to gather and document business requirements, define user stories, and create BRDs, mock-ups, and process flow diagrams using Lucidchart and Visio
  • Data analysis and SQL expertise: Applied strong knowledge of SQL and relational databases to analyze data requirements, support application enhancements, and validate test results
  • Facilitate sprint planning, review, and retrospective meetings
  • Assist Product Owner in maintaining and prioritizing product backlog
  • Participate in Scrum of Scrums meetings to coordinate work across multiple teams
  • Lead strategy meetings with business stakeholders to ensure the road map was clear
  • Created screen mockups and designs using Visio, lucid chart, PowerPoint
  • Gathered and prioritized requirements based on Agile principles
  • Facilitated JAD sessions with business stakeholders for business process understanding and to gather business requirements
  • Frequently conducted JAD sessions for requirement review and approval
  • Converted business requirements into technical details by creating Functional Specifications Documents
  • As part of UX/UI design work created mockups and wireframes to ensure designs were clear and covered scenarios as working through processes
  • Used Jira for sprints, backlog management, and requirements mapping between Epics, Features, and User Stories
  • ServiceNow help desk support: Provided hands-on support by creating and managing ServiceNow incident and service request tickets, offering timely troubleshooting and resolution of IT issues
  • Stakeholder communication and training: Delivered effective presentations and training sessions; developed user documentation and change communication memos to ensure smooth project rollouts
  • User acceptance testing (UAT): Led UAT planning and execution, including test case development, user coordination, test result analysis, and reporting to support quality assurance
  • Multi-tasking and time management: Balanced multiple tasks and priorities using strong organizational, time management, and supervisory techniques to meet tight deadlines in a fast-paced environment
  • Business technology support: Provided day-to-day support for business technologies by investigating and resolving user queries routed through the support mailbox, ensuring issue resolution aligned with SLAs
  • Write requirement in Confluence page for future reference
  • Tracked and mapped requirements in Jira for dependencies
  • Used Selenium as needed for automation for certain regression test cases
  • Used Selenium IDE for automation scripts and tweaked them as needed
  • Created Traceability Matrix between Test cases and Functional Requirements
  • Performed User Acceptance Testing (UAT) to ensure standard and proper functionality implementation

Scrum Master / Business Analyst

STATE OF PENNSYLVANIA, Department of Environmental Protection
04.2022 - 08.2023
  • Tracked and communicated 20+ projects progress to 15 stakeholders and management staff
  • Interface with 15 product owners on active basis to manage product backlog and sprint activities
  • Spearheaded 50+ Agile Ceremonies such a Sprint planning, Daily scrum, Retrospective, Sprint Review, Story refinement and Release planning
  • Monitored the backlog of 30+ units to confirm it perfectly reflected the current state of sprints
  • Tracked the performance of projects and gave weekly status updates to 15 stakeholders
  • Ensure user stories are 100% ordered defined, and ready to be worked on by team
  • Experience with process modeling tools such as Lucid Charts and Visio
  • Working knowledge of managed file transfer tools such as MoveIT
  • Facilitated team and cross-team Retrospective to build good working relationships among teams
  • Cooperated with developers to design test cases for regular maintenance and enhancements for internal applications
  • Executed functional testing scenarios with Selenium IDE each year
  • Strong communication, presentation, and collaboration with teams to produce quality work
  • Excellent analytical and technical problem-solving
  • Ability to communicate effectively and ability to thrive in a fast-paced environment where multi-tasking and prioritizing is necessary
  • Responsible for creating test cases and test scripts as per the requirements
  • Created Use Case diagrams, business flow diagrams, Activity/State diagrams, and Sequence diagrams so that developers and other stakeholders can understand business process
  • Worked with project manager and other users and created workflow diagrams using MS Visio/UML

Scrum Master / Business Analyst

STATE OF WISCONSIN, Madison, WI
06.2020 - 03.2022
  • Facilitated team and cross-team Retrospective to build good working relationships among 8 agile teams across 6 states
  • Facilitated scrum ceremonies such a daily standup, backlog grooming, sprint planning, sprint review, sprint retrospective etc
  • Led daily scrum and scrum of scrums to discuss current goals, previous day’s achievement and any impediments or concern in an Agile scrum environment
  • Wrote user stories to capture requirements
  • Added appropriate Acceptance Criteria
  • Updated the product backlog and planned for a sprint backlog while working the PO
  • Participated in Daily Stand-up calls, sprint planning meetings, and sprint retrospective calls
  • Collaborated with the product owner and business owners to resolve blockers
  • Created BRDs, FRDs, and Use Case documents as needed for various teams
  • Captured process flows for various systems to show system integration
  • Distributing the technical requirements documents to various Government agencies which are in interest towards the data
  • Supporting the resolution of complex issues where some business knowledge is needed
  • Providing general business requirements and process consultation to the project team
  • Participated in design and development of test plans based on high-level and detailed designs using agile methodology
  • Gather high-level requirements by conducting meetings and interviews (formal and informal) with functional and business owners and document them in the Business Requirement Document (BRD)
  • Identifies opportunities for business or process improvement; makes associated recommendations as appropriate
  • Involved in Iteration Planning meetings, iteration retrospective meetings as a process of agile
  • Written requirements following SDLC methodology, converted them to User Stories in order to follow agile development
  • Worked with the project team to prioritize defects using the Azure DevOps
  • Conducted Interface and Document Analysis to gather requirements and updated BRD accordingly
  • Involved in Smoke test for identified test cases
  • Involved in Test Scenario, test Script and Functional Testing of Application

Business Systems Analyst/ Scrum Master

State of New Jersey, Department of Healthcare & family Services
01.2018 - 04.2020
  • Created detailed BRDs, FRD, RTM, and RFP documents as needed
  • Worked with stakeholders through requirement elicitation and reviews
  • Managed stakeholders by hosting daily standups and coordinating weekly status reports
  • Conducted JAD Sessions and brainstorming sessions for requirement gathering, review, and approval
  • Collaborated with the UX Designers to drive application designs
  • Worked through all scrum ceremonies and managed the product backlog
  • Conducted story refinement and estimation calls
  • Planned the sprints with the product owner and the scrum master
  • Created test plans and scripts, facilitated user acceptance testing and tested strategies with developers and testing team
  • The position of software quality assurance Lead consists of developing, maintaining and monitoring standardized QA processes and artifacts
  • Experience in creating and maintaining the Requirements definition documents that included Business requirements and Functional requirements
  • Conducted Interviews and JAD sessions with SMEs and stakeholders to understand business requirements
  • Executed Automated Test scripts using Selenium
  • Followed Agile-Scrum methodology for frequent change in requirement
  • Planning the project and gathering requirements and defining detailed project scope, schedule, approach, tasks, entrance/exit criteria, work assignments
  • Involved in Smoke testing for string test cases and identified the defects
  • Conducted GAP Analysis and Impact Analysis and prepared an Implementation and Recommendations Report communicated to stakeholders
  • Performed manual and functional testing on 508 compliance application
  • Experience in all phases of software testing life cycle including functional, performance, and regression
  • Interacted with domain leads to finalize business requirements, functional requirements and technical requirements and also created Business process model
  • Ensure that all statistical reporting processes are completed accurately and timely
  • Created Baseline Database tables to load updated Source Eligibility Data; Created related baseline test scripts in order to test the future releases of the application
  • Used Selenium for automation testing
  • Validated Eligibility Source Systems data, analyze source system testing and if any testing gaps are identified, create and document tests for demographic and enrollment records
  • Involved in daily defect review meetings to review the status of defect fixes and upcoming build releases
  • Verified and validated all the build or release related issues and resolved them through discussion with business analysts with the user’s approval

Business Analyst/ QA Analyst

Delaware State Department of Health, DE
03.2016 - 11.2017
  • Coordinated various project activities among different groups including Project Status, Timelines, Milestones, and resource allocation
  • Gathered requirements as needed and created detailed BRDs and FRDs
  • Created designs as part of UX design effort
  • Captured all the flows during UX design sessions
  • Wrote Epics and user stories as needed
  • Provided frequent status updates highlighting major achievements and roadblocks for projects
  • Gathered user requirements and created a use case model
  • Rationalized approaches to functional design (product and mainframe) with system experts
  • Conducted different sessions with State SMEs to integrate the CIS system with the States MMIS system
  • Involved in validation and mapping of different data sets for claims and enrollment of Medicare and Medicaid members with the states data sets
  • Used Selenium for cross browser testing and to test actions on browsers through Selenese Commands
  • Facilitated many JAD Sessions and used Requisite Pro for activities such as requirements definition and organization
  • Followed up with the SME in every module to ensure that HIPPA guidelines are being followed
  • Tested data to check HIPPA- eligible & participation check for individual coverage
  • Execute Manual testing and maintain documentation on different types of Testing such as Regression, System, User-acceptance, End to End, Smoke and Functional testing
  • Responsible for creating test cases and test scripts as per the requirements
  • Created Use Case diagrams, business flow diagrams, Activity/State diagrams, and Sequence diagrams so that developers and other stakeholders can understand business process
  • Involved in preparing use cases and business flow diagrams for the applications using UML
  • Traced requirements to high level design, test cases and product requirements
  • Worked with project manager and other users and created workflow diagrams using MS Visio/UML
  • Co-authored change management control plan created risk analysis documents and created risk management plan
  • Checked the data flow through the frontend to backend and used SQL Queries to extract the data from the database
  • Involved in writing extensive SQL Queries for back-end testing and oracle database
  • Maintained Traceability Matrix and Test Matrix
  • Created and maintained SQL Queries for back-end testing
  • Worked on method 1 template to cover all document deliverables and modified the document deliverables for QA team

Salesforce Business Analyst/ Salesforce Administrator

EmblemHealth New York, NY
01.2015 - 02.2016
  • Closely worked with Salesforce.com consultants while implementing the solutions needed for the organization
  • Designed Custom application interface using Visual Force API and Apex Classes
  • Designed, developed, and deployed the custom objects, page layouts, custom tabs, components, Visual Force pages, apex classes to meet the needs of the application
  • Created various custom reports for standard objects as well as custom objects to give a complete detailed overview of customer (Account) Orders, renewal forecasting and customer balance report
  • Created email templates and inbound emails for clients and customers
  • Used Data Loader for loading the data
  • Developed business documents for Salesforce.com Custom objects
  • Created documentation for workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement the business logic
  • Interacted with various business team members to gather the requirements and documented the requirements
  • Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep
  • Participated in Requirement Gathering Sessions & JAD Sessions
  • In charge of conducting the UAT with the Business users and gathering feedback and providing the same to the Development team
  • Created user Roles and Profiles and sharing settings
  • Used field level security along with page layouts to manage access to certain fields
  • Designed and Developed custom tabs, Validation rules, and Auto-Response Rules for automating business logic
  • Created workflow rules and defined related tasks, email alerts, and field updates
  • Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization
  • Used SOSL and SOQL queries during the data migration and custom development
  • Worked on Agile and Scrum Methodology for Salesforce custom app implementation
  • Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports
  • Implemented pick lists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects
  • Set up visibility securities like roles, profiles, field level securities

Education

Bachelor of Science - Marketing

Kean University
Union, NJ
05.2016

Skills

  • Data interpretation
  • Stakeholder requirements analysis
  • Collaborative teamwork
  • Microsoft Office proficiency

Certification

  • Certified Scrum Master (Cert Num 001465997)
  • Certified SalesForce Administrator (Cert Num 16716141)
  • Certified SalesForce Advanced Administrator (Cert Num1678741)
  • Certified SalesForce Platform Developer (Cert Num 16733889)
  • Deloitte Technology Consulting (Cert Num CzLaHDM5IvB3hrfM)

Timeline

Business Analyst/ Quality Assurance

STATE OF HAWAII
09.2023 - Current

Scrum Master / Business Analyst

STATE OF PENNSYLVANIA, Department of Environmental Protection
04.2022 - 08.2023

Scrum Master / Business Analyst

STATE OF WISCONSIN, Madison, WI
06.2020 - 03.2022

Business Systems Analyst/ Scrum Master

State of New Jersey, Department of Healthcare & family Services
01.2018 - 04.2020

Business Analyst/ QA Analyst

Delaware State Department of Health, DE
03.2016 - 11.2017

Salesforce Business Analyst/ Salesforce Administrator

EmblemHealth New York, NY
01.2015 - 02.2016

Bachelor of Science - Marketing

Kean University

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