Hammond Jalen
Detroit,MI
Summary
Dedicated Ramp Agent experienced in aviation and customer service. Enhanced operational efficiency and service delivery through effective task delegation and adherence to safety procedures. Delivered on-time departures while fostering exceptional customer experiences in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Ramp Agent
Delta Air Lines, Inc
Romulus, Michigan
09.2022 - Current
- Conducted safety checks on equipment and maintained compliance with regulations.
- Communicated with flight crews to coordinate on-time departures.
- Provided excellent customer service while assisting passengers with luggage issues.
- Followed safety procedures such as using reflective gear while working on the ramp.
Team Lead
Piedmont Airlines
Romulus, Michigan
01.2018 - 09.2022
- Collaborated with management to implement process enhancements.
- Facilitated team meetings to align goals and share updates.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated tasks appropriately according to individual skill sets.
Team Lead
Simplicity USA
Romulus, Michigan
01.2015 - 01.2018
- Trained new employees on company policies and procedures.
- Monitored performance metrics to identify areas for improvement.
- Collaborated with management to implement process enhancements.
- Ensured compliance with safety regulations and company protocols.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Identified opportunities for process improvements, implementing changes when required.
Sales Associate
Home Depot
Dearborn, Michigan
06.2013 - 01.2015
- Assisted customers with product selection and provided detailed information.
- Operated cash registers and processed transactions efficiently and accurately.
- Trained new associates on company policies and customer service standards.
- Collaborated with team members to enhance store layout and product displays.
- Managed inventory levels and restocked shelves to maintain product availability.
Education
High School Diploma -
Henry Ford Academy
Dearborn, MI06-2013
Some College (No Degree) - Radio and Television Broadcasting
Schoolcraft College
Livonia, MISkills
- Load management
- Safety compliance
- Operational efficiency
- Equipment operation
- Task delegation
- Problem solving
- Team leadership
- Effective communication
- Conflict resolution
Timeline
Ramp Agent
Delta Air Lines, Inc
09.2022 - Current
Team Lead
Piedmont Airlines
01.2018 - 09.2022
Team Lead
Simplicity USA
01.2015 - 01.2018
Sales Associate
Home Depot
06.2013 - 01.2015
High School Diploma -
Henry Ford Academy
Some College (No Degree) - Radio and Television Broadcasting
Schoolcraft College