Hamnet A Alarcon Molina
Orlando,FL
Summary
Dynamic and multilingual hospitality professional with proven excellence in customer service and health safety compliance, honed at Crowne Plaza Hotel and renowned cafes. Expert in sanitization, with a flair for creating memorable guest experiences through exceptional service and problem-solving skills. Fluent in Spanish, English, and Italian, with basic German, ensuring effective communication across diverse clientele.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housekeeping Aide
Crowne Plaza Hotel
Orlando, Florida
04.2017 - 04.2019
- Interacted pleasantly with clients and guests when performing daily duties.
- Monitored common areas for cleanliness and safety.
- Maintained an inventory of all cleaning supplies used in the housekeeping department.
- Provided information regarding hotel facilities upon request from guests.
- Maintained and organized cleaning supplies stock.
- Changed bed linens and made beds according to hotel standards.
- Assisted guests with any special requests related to housekeeping services.
Waitress Trainee
Don Remi Cafe
Guayaquil, Ecuador
02.2017 - 03.2017
- Presented menus and answered questions regarding items.
- Provided exceptional service to high volume of daily customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
- Followed safety protocols when handling hot plates or sharp objects.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked that all orders were accurate before delivering to customers.
- Maintained a professional attitude while working in a fast-paced environment.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Provided excellent customer service during meal times.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Waitress Trainee
Casa Sol
Merida, Venezuela
08.2013 - 03.2015
- Presented menus and answered questions regarding items.
- Provided exceptional service to high volume of daily customers.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Informed customers of daily specials and menu changes.
- Set up tables in between patrons to reduce wait times.
Education
Associate of Arts - Humanities
Romulo Gallegos
Merida, Venezuela07-2012
Some College (No Degree) - Tourism And Hospitality
Hotel Escuela
Merida, VenezuelaSkills
- Hospitality and Customer Service excellence
- Health and safety compliance
- Sanitization procedures
- Attention to detail and ability to stay calm under pressure
- Multilingual Communication: Spanish (native language), English (fluent), Italian(fluent), German ( basic)
- Conflict resolution and Problem solving
Affiliations
- Learning new languages
- Mindful meditation
- Travelling
Personal Profile
I am an adaptable and dynamic professional with a passion for providing exceptional service and ensuring the safety and comfort of those in my care. My multifaceted personality blends intelligence, charisma, and a genuine enthusiasm for connecting with people from diverse backgrounds.
As someone who thrives in dynamic environments, I bring an unique ability to adapt quickly to new situations and challenges, maintaining a calm and composed demeanor even under pressure. My love for travel has fueled my curiosity and appreciation for different cultures, allowing me to communicate effectively and empathetically with individuals from all walks of life.
With a focus on excellence and a warm, engaging approach, I aim to make every journey an enjoyable and memorable experience for passengers while upholding the highest safety standards.
Certification
- High School Diploma
- AFS Intercultural Exchange Program Diploma -Assigned country: Italy
- Ven-Usa Certification of English Course Completion
Languages
Spanish
Native/ Bilingual
English
Full Professional
Italian
Full Professional
German
Elementary
Timeline
Housekeeping Aide
Crowne Plaza Hotel
04.2017 - 04.2019
Waitress Trainee
Don Remi Cafe
02.2017 - 03.2017
Waitress Trainee
Casa Sol
08.2013 - 03.2015
- High School Diploma
- AFS Intercultural Exchange Program Diploma -Assigned country: Italy
- Ven-Usa Certification of English Course Completion
Associate of Arts - Humanities
Romulo Gallegos
Some College (No Degree) - Tourism And Hospitality
Hotel Escuela
References
References available upon request.
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