Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Hamsel Diaz Perdomo

Davenport,FL

Summary

Detail-oriented analyst with expertise in data analysis, project management, and quality control. Proven track record of enhancing operational workflows and maintaining patient records, ensuring data accuracy and accessibility.

Overview

5
5
years of professional experience
2
2
Certifications

Work History

Griavance Analyst

CVS Caremark
Woonsocket, Rhode Island
10.2023 - Current
  • Analyzed data trends to support strategic decision-making processes.
  • Collaborated with cross-functional teams to optimize operational workflows.
  • Supported project management initiatives through thorough analysis and documentation.
  • Organized company files using document management system, ensuring data remained current and accessible.
  • Recorded all data collected during analysis processes accurately to support reliable decision-making.
  • Fostered collaboration with team members and management to enhance workplace dynamics.
  • Identified inconsistencies and malfunctions through quality control oversight, contributing to overall data integrity.

Training SME/Patient Care Representative

CVS Specialty Pharmacy
Woonsocket, Rhode Island
03.2021 - 10.2023
  • Led training sessions for staff on pharmacy operations and compliance to enhance team knowledge and adherence to regulations.
  • Trained new staff on operational procedures and customer service standards.
  • Provided expert guidance on specialty medications and treatment protocols.
  • Resolved complex patient inquiries regarding drug therapies and side effects.
  • Resolved customer inquiries promptly while delivering high-quality customer service to improve patient satisfaction.
  • Coordinated communication between prescribing physicians and pharmacy staff to ensure accurate medication management.
  • Collaborated with pharmacy staff to ensure timely medication delivery.
  • Managed patient records using electronic health systems effectively.
  • Supported development of educational resources for staff and patients.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
  • Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.

Education

Associate of Applied Science - Pharmacy Technician

Osceola Technical College
Kissimmee, FL
06-2013

Skills

  • Data analysis
  • Quality control
  • Project management
  • Records management
  • Document management
  • Customer relationship management

Languages

English
Full Professional
Spanish
Native/ Bilingual

Certification

Licensed Pharmacy Technician RPhT

Timeline

Griavance Analyst

CVS Caremark
10.2023 - Current

Training SME/Patient Care Representative

CVS Specialty Pharmacy
03.2021 - 10.2023

Associate of Applied Science - Pharmacy Technician

Osceola Technical College
Hamsel Diaz Perdomo