Detail-oriented analyst with expertise in data analysis, project management, and quality control. Proven track record of enhancing operational workflows and maintaining patient records, ensuring data accuracy and accessibility.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Griavance Analyst
CVS Caremark
Woonsocket, Rhode Island
10.2023 - Current
Analyzed data trends to support strategic decision-making processes.
Collaborated with cross-functional teams to optimize operational workflows.
Supported project management initiatives through thorough analysis and documentation.
Organized company files using document management system, ensuring data remained current and accessible.
Recorded all data collected during analysis processes accurately to support reliable decision-making.
Fostered collaboration with team members and management to enhance workplace dynamics.
Identified inconsistencies and malfunctions through quality control oversight, contributing to overall data integrity.
Training SME/Patient Care Representative
CVS Specialty Pharmacy
Woonsocket, Rhode Island
03.2021 - 10.2023
Led training sessions for staff on pharmacy operations and compliance to enhance team knowledge and adherence to regulations.
Trained new staff on operational procedures and customer service standards.
Provided expert guidance on specialty medications and treatment protocols.
Resolved complex patient inquiries regarding drug therapies and side effects.
Resolved customer inquiries promptly while delivering high-quality customer service to improve patient satisfaction.
Coordinated communication between prescribing physicians and pharmacy staff to ensure accurate medication management.
Collaborated with pharmacy staff to ensure timely medication delivery.
Managed patient records using electronic health systems effectively.
Supported development of educational resources for staff and patients.
Managed multiple projects simultaneously while adhering to tight deadlines.
Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
Education
Associate of Applied Science - Pharmacy Technician
Osceola Technical College
Kissimmee, FL
06-2013
Skills
Data analysis
Quality control
Project management
Records management
Document management
Customer relationship management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
Licensed Pharmacy Technician RPhT
Timeline
Griavance Analyst
CVS Caremark
10.2023 - Current
Training SME/Patient Care Representative
CVS Specialty Pharmacy
03.2021 - 10.2023
Associate of Applied Science - Pharmacy Technician
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