Hamza Abdulahi

Skills and responsibilities as an agent

• Help customers with questions regarding flights.
• Help assist customers with disabilities needing extra assistance.
• Assist arriving customers with connecting information, such as:

-departure gate

- Baggage location.

-seat requests

-invol reroutes/irops.

• Answered customer inquiries regarding flight schedules, destinations, fares, and regulations.
• Answer questions and keep customers updated during irregular operations, such as delays and cancellations.
• Complete revalidation and reissue of customer itineraries in which a flight or destination has been changed in the reservation.
• provide a nice and welcoming tone when speaking to and addressing customers departing and arriving from MSP
• Boarding and primary agent on flights to domestic and international destinations.
• proficient in parking jet bridges to aircraft door in a safe manner
• Assigned seating to passengers based on availability and preferences.

• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Maintained a high level of professionalism when dealing with difficult customers.
• Developed strong relationships with customers by providing personalized assistance and support.
• Resolved customer complaints promptly and efficiently.
• Answered inbound calls, chats and emails to facilitate customer service.

• Greet customers arriving an departing from Minneapolis
• check in customers and check baggage to customer reservation
• Resolved customer complaints quickly and efficiently.
• Identified opportunities to improve customer service processes and procedures.
• Provide assistance with Gatte information and updates on delays and cancellations.
• board customers departing from Minneapolis
• assisting and greeting arriving customers coming to msp