Hamza Arif
Diamond Bar,CA
Summary
Results-driven instructional designer with a keen eye for process optimization and a track record of delivering effective learning solutions. Skilled in leveraging technical expertise to create documentation that will effectively develop engaging multimedia learning materials and enhance user satisfaction. Experienced in collaborating with stakeholders to create comprehensive training materials and optimize learning outcomes.
Overview
4
4
years of professional experience
Work History
IT Technical Support Specialist
Mt. San Antonio College
Walnut, CA
03.2023 - Current
- Utilize deployment toolkits such as Microsoft Enterprise MDT and FOG to image and configure more than 350 devices, ensuring immediate student access
- Create and maintain detailed documentation of Mt. SAC Portal processes and training materials, facilitating efficient knowledge sharing among team members.
- Provide proactive technical support on 100 devices to maximize utilization across 3 labs, diagnosing and troubleshooting complex Tier I and II issues
- Create detailed technical documentation for customer support troubleshooting utilizing Freshservice ticketing system
- Deploy and configure laptops, desktops, printers, and peripherals in both classroom and individual settings
Digital Leadership Academy
Cognizant
Diamond Bar, CA
05.2023 - 05.2023
- Enhanced leadership potential by attending the Cognizant Digital Leadership Academy, gaining insights from senior leadership and participating in career development workshops
- Acquired valuable industry knowledge on Agile methodology through interactive sessions in emerging trends and networking opportunities with Cognizant experts
- Gained exposure to Cognizant's unique culture and demonstrated commitment to professional growth through interactions with diverse team members and immersion in various learning experiences
Academic Tutor
Mt. San Antonio College
Walnut, CA
11.2019 - 03.2023
- Conducted individual and group tutoring sessions, providing targeted support and personalized feedback to help students meet their learning goals
- Closely collaborated with department managers to align tutoring services with institutional goals and student needs, resulting in a high-quality learning experience
- Facilitated presentations to groups of more than 80 students, demonstrating effective communication and public speaking skills
Education
Bachelor of Science - Business Admin. - Computer Information Systems
California State Polytechnic University, Pomona
Pomona, CA05-2024
Associate of Science - Business Administration
Mt. San Antonio College
Walnut, CASkills
- MS SQL
- Microsoft Office 365 Proficiency
- Hardware and Software Troubleshooting
- Technical Support
- Problem-Solving and Critical Thinking Abilities
- Effective Interpersonal Skills
- Attention to Detail
- Collaboration Talent
Timeline
Digital Leadership Academy
Cognizant
05.2023 - 05.2023
IT Technical Support Specialist
Mt. San Antonio College
03.2023 - Current
Academic Tutor
Mt. San Antonio College
11.2019 - 03.2023
Bachelor of Science - Business Admin. - Computer Information Systems
California State Polytechnic University, Pomona
Associate of Science - Business Administration
Mt. San Antonio College
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