Hamza Balghit
Kissimmee,FL
Summary
Dynamic professional with a proven track record in business operations and customer engagement, notably at Pure Exotics. Excelled in building partnerships and leveraging bilingual sales skills in English, French, Arabic, and Spanish to enhance customer service and closing deals. Achieved significant improvements in client satisfaction and sales performance through effective team collaboration and innovative pricing strategies.
Overview
8
8
years of professional experience
Work History
Shop Owner
Pure Exotics
12.2021 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
Sales Associate Manager
Red Dragon Smoke Shop
02.2019 - 10.2021
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
Sales Associate
Metrowest Smoke Shop
05.2017 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts - International Business Management
Keiser University
West Palm Beach, FL12-2017
Skills
- Networking and partnerships
- Customer engagement
- Customer service
- Business operations
- Pricing strategy
- Marketing experience
- Teamwork and collaboration
- Salesforce proficiency
- English, French, Arabic in all dialects and Spanish
Languages
Spanish
Professional Working
French
Native or Bilingual
Arabic
Native or Bilingual
English
Native or Bilingual
Interests
Riding motorcyles, working on my car and upgrading performance parts
Timeline
Shop Owner
Pure Exotics
12.2021 - Current
Sales Associate Manager
Red Dragon Smoke Shop
02.2019 - 10.2021
Sales Associate
Metrowest Smoke Shop
05.2017 - 02.2019
Associate of Arts - International Business Management
Keiser University
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