Hamza Hmyene
Potsdam,New York
Summary
Skilled Computer Technician with comprehensive experience in troubleshooting, repairs, and system installations. Strengths include diagnostic skills, customer service, and a solid understanding of computing hardware and software. Previous roles have seen consistent resolution of technical issues, ensuring optimal system performance and minimizing downtime.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bouncer
Saint Larry's bar & grill
Potsdam, New York
03.2023 - Current
- Cooperated with law enforcement agencies during emergency situations
- Patrolled assigned areas on foot or in company vehicle to confirm personal, building and equipment security
- Conducted investigations into suspicious activities or persons on property grounds
- Very good at de escalating situations that can get quickly get out of hand
- Quick to help any co- workers who needed anything at all.
Computer Technician
GetInsured.com
Potsdam, NY
04.2023 - 10.2024
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
- Provided technical support for client inquiries via telephone and email.
- Performed basic network troubleshooting and maintenance activities.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
- Upgraded computers with new hardware components like processors, RAMs.
Customer Service Representative
Walmart
Potsdam, New York
01.2021 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Package Handler
Fedex
Buffalo, New York
02.2022 - 06.2022
- Efficiently handled large volumes of packages within established time frames
- Performed routine maintenance on material handling equipment
- Demonstrated ability to lift up to 75 pounds safely and repeatedly
- Provided assistance in stocking shelves as necessary during peak seasons
- Closed packages using sealing tape, staples and stretch wrap
- Followed all safety regulations and procedures when handling packages.
Education
Bachelor of Business - Business Administration And Management
SUNY Buffalo State
Buffalo, NY09-2025
High School Diploma -
Potsdam high school
Potsdam, New York10.2021
Skills
- Issue diagnosis and resolution
- Application software testing
- Device troubleshooting
- Hardware and software updates
- Inbound and Outbound Calling
- Maintenance Requirements
- Warranty Service
- Complex Problem-Solving
- Exterior Patrol Abilities
- Commercial Property
- Professional telephone demeanor
- Critical Thinking
- Reading Comprehension
- Supervision and Management
- De-Escalation Techniques
- Data Collection
- Data Entry
- Consultative Sales
- Hardware and software installation
- Help desk assistance
Affiliations
- Sports
- Tutoring
Certification
Drivers license
Languages
Arabic
Native/ Bilingual
Timeline
Computer Technician
GetInsured.com
04.2023 - 10.2024
Bouncer
Saint Larry's bar & grill
03.2023 - Current
Package Handler
Fedex
02.2022 - 06.2022
Customer Service Representative
Walmart
01.2021 - 12.2022
Bachelor of Business - Business Administration And Management
SUNY Buffalo State
High School Diploma -
Potsdam high school
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