Hamza Ibrahim
Arlington,VA
Summary
6+ years of professional experienced in Technical Support, Microsoft, Email Exchange, and administering computer systems. Learn fast and able to master new technologies. Work well individually and in a team. Excellent interpersonal and communication skills. Meet deadlines and handle stressed environment. Well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
9
9
years of professional experience
Work History
System Administrator
United Medical Center
10.2019 - Current
- Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support when needed
- Upgrading, installing, and configuring application software and computer hardware
- Troubleshooting and providing technical support to employees
- Creating and managing system permissions and user accounts
- Performing regular security tests and security monitoring
- Maintaining networks and network file systems
- Perform signal support functions and technical assistance for computer systems
- Troubleshoot issues and support customers through phone and ticket queue support systems
- Handling call escalation support for evenings and weekends on a regular interval
- Providing user support for Level 2 and Level 3 support issue escalations
- Virtualize Windows servers and connect them to networks and servers
- Installing operating systems and service packs, as well as security patches and bug fixes.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Help Desk Support Specialist
Mercedes-Benz
07.2017 - 10.2019
- Providing front line support for all users
- Respond to technical support requests through email, phone and in person
- Provisioning new hardware for new and existing users, including reimaging computers and installing software
- Performs installs, upgrades, moves, and changes for computer workstation hardware and software, printers, and other peripheral devices
- Install anti-virus software
- Maintain inventory of all equipment, software and software licenses via Asset Tracking
- Add users in the right container by department, disable users and create new container in Active Directory
- Install, configure and troubleshooting HP printers
- Exchange email: Creating new email, disable email
- Resolving minor technology problems, monitoring activities, and maintaining documentation
- Latitude for independent initiative and judgment, under supervision.
Help Desk Support
Swissport
05.2015 - 07.2017
- Customer service skills training is required and good interpersonal skills
- Perform level 1 troubleshooting, including Network troubleshooting, pinging servers, Local admin user accounts
- Support responsibilities include software installation, and configurations
- Performing technical, operational, and training support to users of personal computers either by telephone, Remote or On-site
- Troubleshooting printer, computer, and perform hardware and software diagnostics
Education
Canadian matriculation program. -
Sunway University College
Selangor, kuala lumpurSkills
- Imprivata OneSign
- ServicePro Ticketing system
- Multi-factor authentication (MFA) - DUO Security
- Windows and Active Directory Systems
- Exchange Server 2013 and 2019
- Microsoft 365 email system
- Vmware vCenter Server and ESXI host 65 , 7 and 8 System
- Vmware Airwatch mobile device management (mdm) guide
- Carbon black Endpoint management
- PDQ Deploy and Inventory
- Windows 10, Windows sever 2012, 2019 and 2022
- Printers troubleshooting
- DHCP/DNS
- Command Line
- Crisp
- MDM workspace Intelligent Hub
- PACs
- ECW Eclinical Works
- Messenger Tiger Connect
- SmartSheet
- Mitel System
Languages
English
Full Professional
Arabic
Full Professional
Timeline
System Administrator
United Medical Center
10.2019 - Current
Help Desk Support Specialist
Mercedes-Benz
07.2017 - 10.2019
Help Desk Support
Swissport
05.2015 - 07.2017
Canadian matriculation program. -
Sunway University College
Similar Profiles
Steve BriceSteve Brice
Mechanic at United Medical CenterMechanic at United Medical Center
Hazel L. GreenHazel L. Green
Cardiovascular Technician at United Medical CenterCardiovascular Technician at United Medical Center
CLYDE JENKINS ==CLYDE JENKINS ==
SECURITY OFFICER at UNITED MEDICAL CENTERSECURITY OFFICER at UNITED MEDICAL CENTER
Monica RiosMonica Rios
Certified Medical Assistant at United Medical CenterCertified Medical Assistant at United Medical Center
Daniel S. PoolerDaniel S. Pooler
Server at Various RestaurantsServer at Various Restaurants