Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hamza Lundy

Gulf Breeze,FL

Summary

Hospitality and customer service professional with over 8 years of experience in guest care, property hosting, and aviation operations. Skilled at ensuring safety, maintaining professionalism under pressure, and creating welcoming experiences for diverse customers. Proven dependability and adaptability, with achievements as an Airbnb Superhost and aviation ground operations agent. Multilingual (English, French, Arabic), with a strong commitment to care, compliance, and service excellence.

Overview

8
8
years of professional experience

Work History

Airbnb Host

Self Employed Services
Fort Walton Beach, Florida
09.2024 - Current
  • Launched and managed short-term rental property, maintaining Superhost status with a 4.9+ rating and a top 5% ranking for reliability and guest experience.
  • Oversee all operations, guest communication, cleaning, check-ins/outs, and safety checks, ensuring spotless, welcoming stays.
  • Optimized pricing and listing performance, achieving consistent occupancy, and strong reviews.

Etsy Shop Owner

Self Employed Web
Gulf Breeze, Florida
02.2022 - Current
  • Operated 462+ active listings with a 900%+ year-over-year revenue increase, driven by customer-focused product development.
  • Created product listings using engaging descriptions and high-quality images.
  • Managed daily operations including inventory tracking and order fulfillment.
  • Developed marketing strategies to enhance shop visibility and attract customers.
  • Responded to customer inquiries promptly to ensure positive shopping experiences.
  • Collaborated with suppliers to source materials for handmade products efficiently.

Ground Operations Agent

Winner Aviation
Fort Walton Beach, Florida
03.2023 - 10.2025
  • Directed safe marshaling, pushback, and baggage handling in compliance with FAA regulations.
  • Assisted passengers with special luggage needs, providing empathetic service.
  • Coordinated with flight crews and ground teams to support timely, safe departures.

Guest Experience Supervisor

Amayour Surf & Yoga Hostel
Taghazout, Agadir, Morocco
01.2018 - 02.2021
  • Supervised guest check-in and check-out processes for smooth arrivals.
  • Coordinated daily activities and events for guest engagement and enjoyment.
  • Maintained cleanliness and organization of common areas for guest comfort.

Education

Diploma of Specialized Technician – Travel Agencies - Hospitality And Tourism Management

Institute of Technology in Hotel Trade And Tourism
Agadir, Morocco
08-2017

Skills

  • Safety & Compliance (FAA standards, emergency awareness)
  • Customer Service & Conflict Resolution
  • Dependability & Team Collaboration
  • Adaptability & Resilience in High-Pressure Environments

Languages

English
Full Professional
French
Full Professional
Arabic
Native/ Bilingual

Timeline

Airbnb Host

Self Employed Services
09.2024 - Current

Ground Operations Agent

Winner Aviation
03.2023 - 10.2025

Etsy Shop Owner

Self Employed Web
02.2022 - Current

Guest Experience Supervisor

Amayour Surf & Yoga Hostel
01.2018 - 02.2021

Diploma of Specialized Technician – Travel Agencies - Hospitality And Tourism Management

Institute of Technology in Hotel Trade And Tourism

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