Keith Dupart
San Leandro,CA
Summary
Analytical problem-solver with excellent communication skills.
Dependable and component team player who is eager to pivot and shine. Seasoned in Investigations, compiling records and documenting findings. Well-versed in insurance policies, practices and standards. Dedicated Air BNB host, who strives to exceed guests expectations.
Overview
13
13
years of professional experience
Work History
Airbnb Host
Self Employed
02.2019 - Current
- Manage bookings, guest communication, and housekeeping for a rental property on Airbnb
- Customized dwelling in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Developed marketing strategies to increase occupancy rates and generate more bookings
- Maintained property cleanliness and organization to ensure a comfortable guest experience
Site Manager
Zentner Planning & Ecology
06.2021 - 12.2022
- Oversee daily operations of a soil leaching site that uses a chelating agent to remove heavy metals from soil
- Contract water truck, earth mover, and dirt hauler services to support site operations
- Supervise a team of 8 workers to ensure safe and efficient operations
- Develop and implement procedures to minimize environmental impact and ensure compliance with local, state, and federal regulations
- Manage site budgets and financial resources, ensuring cost-effective operations and timely payments to contractors
- Maintain accurate records of site operations and performance metrics, including production rates, quality control, and safety incidents
- Collaborate with clients and stakeholders to identify project requirements and develop solutions to meet their needs
- Conduct regular site inspections and audits to identify areas for improvement and ensure compliance with company and industry standards
SIU Investigator
State Farm Automobile Insurance, Co,
04.2012 - 08.2018
- Diligently investigated property and injury claims that displayed indicators of suspected fraud.
- Conducted in person and telephone recorded interviews.
- Completed scene investigations and canvasses for witnesses.
- Analyzed documents and information secured during the investigation process to verify accuracy.
- Utilized online searches of databases and social media sites to secure supporting investigative documentation.
- Authored reports of investigative findings with tailored plans of action.
- Effectively managed phone calls and incoming mail.
- Completed evaluations of questionable auto injury claims to ascertain a monetary settlement value range.
- Negotiated settlements of injury losses.
- Completed referrals to defense counsel for handling of Examinations Under Oath and lawsuits.
- Scheduled and managed litigation phase conferences
Special Investigation Unit (Screener)
State Farm Mutual Automobile Insurance Co.
Emeryville, CA
04.2010 - 06.2012
- Responsible for review of newly reported and internally referred claims where suspected fraud indicators were noted and to determine if SIU segment handling was warranted.
- Analyzed suspected fraud claim referral workflow, identified inefficiencies in the existing process, recommended and monitored implementation of improvements.
- Updated and maintained database of claims referred and accepted for SIU segment handling.
- Organized and presented fraud indicators training for new and existing staff.
Education
Bachelor of Science - Economics
Santa Clara University
Santa Clara, CA05.1993
Skills
- Analytical and Critical Thinking
- Verbal and Written Communication
- Dependable and Responsible
- Report Preparation
- Teamwork and Collaboration
- Safety Compliance
- Site Inspection
- Building Codes and Regulations
- Project Oversight
- Rental Management
- Fraud Investigation
- Maintenance Projects
Timeline
Site Manager
Zentner Planning & Ecology
06.2021 - 12.2022
Airbnb Host
Self Employed
02.2019 - Current
SIU Investigator
State Farm Automobile Insurance, Co,
04.2012 - 08.2018
Special Investigation Unit (Screener)
State Farm Mutual Automobile Insurance Co.
04.2010 - 06.2012
Bachelor of Science - Economics
Santa Clara University
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