Elaine Hense
La Quinta,CA
Summary
Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Airbnb Host
Owner Operator Independent
La Quinta, Palm Desert, CA
01.2021 - Current
- Responded to guest inquiries in timely manner by phone, email, or text.
- Created detailed listings on Airbnb with photos and accurate descriptions of property amenities.
- Maintained organized system for tracking bookings, payments,
- Negotiated favorable terms with vendors for services such as cleaning and maintenance.
- Advised guests on attractions in local area based on their interests.
- Ensured compliance with all applicable laws related to short-term rentals.
- Organized and maintained clean, safe, and inviting environment for guests.
Loan Officer
Cornerstone Home Lending, Inc.
Bozeman, MT
12.2018 - 03.2024
- Developed and maintained relationships with potential customers to increase loan business.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Counseled clients on debt management and repayment plans.
- Approved or denied loan applications based on established guidelines.
- Explained various types of loans available to customers and their associated terms and conditions.
- Interacted with underwriters, appraisers, title companies. during processing of loan application.
- Monitored changes in relevant federal regulations related to lending practices.
Loan Officer
First Security Bank
Bozeman, MT
04.2014 - 12.2018
- Analyzed financial data to determine feasibility of granting loans.
- Explained various types of loans available to customers and their associated terms and conditions.
- Interacted with underwriters, appraisers, title companies. during processing of loan application.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Participated in community events to promote bank's consumer lending services.
- Researched account issues as needed when discrepancies arise between borrower records and actual payment history.
- Attended periodic training sessions related to consumer lending operations.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
Loan Officer
Mountain West Bank
Bozeman, MT
04.2012 - 05.2014
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Counseled clients on debt management and repayment plans.
- Developed and maintained relationships with potential customers to increase loan business.
Real Estate Agent
Prudential Montana
Bozeman, MT
04.2004 - 04.2012
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Maintained updated knowledge of local real estate markets.
- Provided guidance to clients throughout buying and selling process.
- Prepared comparative market analysis to estimate properties' value.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Coordinated appointments to show homes to prospective buyers.
- Researched current listings available in the area using multiple online resources.
- Created detailed property descriptions for use in marketing material.
- Attended industry events such as conventions and seminars.
- Showed residential properties and explained features, value and benefits of available homes.
Education
Bachelor of Science - Business Marketing
San Jose State University
San Jose, CA05-1991
Skills
- Customer-Centric
- Detail-Focused
- Relationship Building and Management
- Analytical and Critical Thinking
- Multitasking
- Self-Directed
- Organization and Time Management
- Problem-Solving
Timeline
Airbnb Host
Owner Operator Independent
01.2021 - Current
Loan Officer
Cornerstone Home Lending, Inc.
12.2018 - 03.2024
Loan Officer
First Security Bank
04.2014 - 12.2018
Loan Officer
Mountain West Bank
04.2012 - 05.2014
Real Estate Agent
Prudential Montana
04.2004 - 04.2012
Bachelor of Science - Business Marketing
San Jose State University
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