Hamza Mahdi
Columbus,OH
Summary
Creative, energetic and highly motivated Leader adept at utilizing exceptional emotional intelligence and problem solving strengths to provide services to clients and generate revenue for businesses. Provide leadership, vision and management experience to drive teams to meet goals.
Overview
4
4
years of professional experience
Work History
Supervisor
Allied Universal
08.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Sales Representative
Macys Department Store
08.2021 - 04.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Staff Manager
Vineyard Columbus
07.2019 - 04.2021
- Coached and mentored team members in company policies and successful operation strategies.
- Liaised between executives and lower level employees to enforce policies and convey feedback.
- Implemented training programs to maximise team member development and potential.
- Delivered regular team meetings for aligned work towards common goals.
Education
Associate of Science - Business Administration
Ohio State University
Columbus, OH05.2023
Skills
- Network Development
- Sales Forecasting
- Client Service
- Strategic Planning
- Operations Management
Timeline
Supervisor
Allied Universal
08.2023 - Current
Sales Representative
Macys Department Store
08.2021 - 04.2022
Staff Manager
Vineyard Columbus
07.2019 - 04.2021
Associate of Science - Business Administration
Ohio State University
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