Hamza Sohail

Currently working for a managed service provider who offers support to various clients.

• Implemented corrective plans of action for network performance issues including availability, utilization, and latency.
• Installed and upgraded medical internal and third party software.
• Manage and maintain VMware infrastructure to ensure optimal performance and availability.
• Perform routine updates, patches, and maintenance on VMware virtual machines.
• Monitor resource utilization and optimize virtual machine allocation as needed.
• Planned and implemented upgrades to system hardware and software.
• Wrote and maintained custom scripts to increase system efficiency and performance time using Kaseya VSA.
• Installed, configured, tested and maintained operating systems, application software and system management tools.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Create detailed project documentation, including plans, timelines, and outcomes, ensuring knowledge transfer and future reference.
• Handled scripting tasks for debugging and automation using Kaseya VSA
• Managed Veeam Backup infrastructure for multiple clients and all environments.
• Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software, Azure AD, for networks supporting many users including external users who require VPN access.
• Provided support on weekends and odd hours to ensure little to no disruption of local and operational systems during scheduled maintenance and outages
• Lead and manage IT projects from initiation to completion, ensuring deadlines and objectives are met.
• Develop comprehensive project plans, track progress, and communicate updates to stakeholders.
• Demonstrate the ability to work from home efficiently, maintaining productivity and collaboration with remote teams.

• Tested and maintained Cisco/Juniper network equipment.
• Monitored daily backups, antivirus status, shared storage space and network activity, adjusting network equipment and settings as needed for Windows Server 2012.
• Planned and implemented upgrades to system hardware and software to accommodate enterprise standards. 
• Designed, managed and maintained group policies via Windows Active Directory and Microsoft Azure.
• Optimized system security and performance with proactive changes. 
• Evaluated latest innovations and adopted cost-effective, useful solutions.
• Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
• Managed firewall, network monitoring and server monitoring both on- and off-site for Windows 2012 servers. 
• Managed Sharepoint permissions for various pages.
• Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
• Streamlined and enhanced the corporate accounting and operations system.
• Recommended network security standards to management.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Made recommendations regarding infrastructure overhauls.
• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.

• Provided Tier 1, 2 & 3 Support to 200+ Heavy Maintenance personnel.
• Developed organizational units in Active Directory (AD) and managed user security with group policies.
• Assisted Aircraft Mechanics with Desktop Support for Windows, Max OSX & Linux operating systems.
• Assisted all Aircraft Mechanics with mobile devices, familiar with both Android and iOS mobile operating systems.
  
• Managed Desktop's, Laptops & Thin clients.
• Assisted users with all desktop peripherals.
• Provided on-call support for critical issues.
• Assisted in discovery, research and resolution of technical issues.
• Carried out on-site analysis, identification, and resolution of difficult desktop problems for end users.
• In-depth knowledge of branded and non-branded PCs, laser printers, laptops, and peripherals and bar-code scanners.
• Provided technical support to hundreds of users in person, via email and via phone support.
• Utilized inventory tracking system and ticketed all computer equipment distributed.
• Monitored inventory and created orders for various items needed to be reordered.
  
• In-depth knowledge of troubleshooting various Oracle applications.
• Installed software, modified and repaired hardware and resolved technical issues.
• Resolved customer issues in a clear, courteous and straightforward manner.
• Used probe testers to trace Ethernet cables
  
• Worked closely with team members to meet or exceed all customer service requirements.
• Developed and tested new product offerings.
• Enthusiastically participated in job related training.
• Familiar with command prompt commands.
• Completed reports detailing performance, costs and downtime issues.
• Optimized system security and performance with proactive changes.