Hamzah Sheikh
Spring,TX
Summary
Adept at ensuring timely deliveries and superior customer service, I leveraged strong communication and route planning skills at Amazon to enhance efficiency and satisfaction. My expertise in vehicle maintenance and crisis management, alongside a knack for adapting to diverse weather conditions, significantly boosted service quality. This blend of technical acumen and soft skills underpins my professional driving and customer interaction excellence. Dependable and punctual Contracted Driver with significant experience in logistics, transportation, and customer service. Demonstrated abilities in route planning, safety compliance, and vehicle maintenance. Previously recognized for timely deliveries, efficient scheduling, and maintaining high levels of customer satisfaction. Possess strong navigation skills and comprehensive knowledge of road regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Contracted Driver
Amazon
Houston, TX
10.2023 - Current
- Communicated effectively with dispatch personnel regarding shipment details and delivery schedules.
- Planned routes based on traffic conditions and time constraints in order to meet deadlines efficiently.
- Successfully drove to various locations, ensuring timely delivery of goods and materials.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Provided exceptional customer service to clients while on the road.
- Responded promptly to customer inquiries via phone or email in a courteous manner.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Monitored fuel consumption levels throughout journeys and refilled tanks as required.
Delivery Driver
NASA/SpeedX
Grapevine, Texas
09.2024 - 02.2025
- Transported and safely delivered items to prevent damage or loss.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Notified customers of delays to decrease calls to support.
- Maintained accurate records of goods delivered and collected payments as required.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Customer Service Representative
7-eleven
Arlington, Texas
03.2018 - 09.2018
- Gathered customer feedback through surveys and used the data to improve customer service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected deposits or payments and arranged for billing.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Provided top quality control and eliminated downtime to maximize revenue.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Mentored junior team members and managed employee relationships.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Valero Gas Station
Arlington, Texas
06.2017 - 03.2018
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected deposits or payments and arranged for billing.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Provided top quality control and eliminated downtime to maximize revenue.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Mentored junior team members and managed employee relationships.
Education
High School Diploma -
Success High School
Fort Worth, TX07-2021
Skills
- Basic mechanical repair
- Strong Spatial Awareness
- Punctuality
- Fuel efficiency
- GPS Operations
- Organization
- Safe driving practices
- Vehicle maintenance
- Route planning
- Defensive driving
- Customer service
- Confidentiality
- Schedule management
- Physical strength
- Adaptability and flexibility
- Crisis management
- Weather Condition Adaptability
- Professional Driving Techniques
- Safe driving techniques
- Record keeping
- Teamwork and collaboration
- Route management
- Physical stamina
- Professionalism
- Mechanical troubleshooting
- Communication skills
- Basic mechanics
- Hand-eye coordination
Affiliations
- Bookkeeping
- Record-keeping
- Boxing and Kick-Boxing
- Swimming
- Sight-seeing
- Rockwall Climbing
- School (Learning, and Teaching)
Certification
- Pharmacy Technician License
- A - Honor Roll Student
Languages
English
Professional
Urdu
Full Professional
Punjabi
Professional
Hindi
Professional
Arabic
Elementary
Spanish
Elementary
References
References available upon request.
Timeline
Delivery Driver
NASA/SpeedX
09.2024 - 02.2025
Contracted Driver
Amazon
10.2023 - Current
Customer Service Representative
7-eleven
03.2018 - 09.2018
Customer Service Representative
Valero Gas Station
06.2017 - 03.2018
High School Diploma -
Success High School
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