Summary
Overview
Work History
Education
Skills
Certification
Timeline

Hamza Mohamed

.
Seattle,WA

Summary

Ambitious Information Technology student currently completing B.S. in Information Technology and pursuing real-world experience to develop acquired skills. Offering a strong understanding of device configuration, networking protocols, and operating system specifications. Proficient in Python and Java and eager to learn new processes, programs, and procedures quickly to maximize contributions to user, team, and business success.

Overview

4
4
years of professional experience
1
1
Certification
2
2
Languages

Work History

Enhanced Concierge Specialist

Securitas
1 2024 - Current
  • Leveraged advanced customer service skills to effectively communicate with client employees, vendors, visitors, and contractors, ensuring a secure and professional environment
  • Fostered a secure atmosphere through courteous and respectful engagement, enhancing the visibility and professionalism of the security department
  • Compiled and maintained detailed logs and electronic security reports, utilizing specific software systems to enter and manage sensitive information accurately
  • Managed the collection, secure movement, and witnessed the destruction of confidential materials, adhering to strict protocols for handling proprietary and classified client information
  • Proactively identified security gaps and communicated through the organizational chain, suggesting improvements to enhance the overall security framework
  • Consistently adhered to and maintained necessary documentation and followed standardized security procedures.

Security Officer

Allied Universal
01.2022 - 12.2023
  • Utilized expert de-escalation techniques to resolve conflicts and manage crises, ensuring safety and security at all times
  • Authored precise, comprehensive incident reports and communicated effectively across the security team using radio and telephone equipment
  • Conducted regular inspections of security systems to identify and resolve issues related to tampering or malfunctions.

Membership Assistance

YMCA
05.2021 - 09.2021
  • Developed and implemented marketing plans and engagement strategies that significantly increased member acquisition and retention
  • Provided detailed information on services and membership benefits, effectively addressing customer inquiries and complaints to enhance satisfaction and loyalty.

Cashier

Popeyes
03.2020 - 04.2021
  • Collaborated with service leaders to resolve guest issues promptly, providing a high level of customer service and ensuring a positive dining experience
  • Delivered accurate information about products and services, addressing customer questions and handling complaints with professionalism.

Server

Holiday Bridge Park
11.2019 - 03.2020
  • Provided information on menu items and addressed customer queries regarding dietary restrictions, enhancing guest satisfaction through knowledgeable service
  • Delivered exceptional hospitality and continuously monitored dining experiences to ensure guest satisfaction.

Education

Bachelor of Science - Information Technology

University of Washington Tacoma, Seattle, WA
05.2001 -

High School Diploma -

Chief Sealth High School, Seattle Wa
07.2023

Skills

undefined

Certification

Security + - In progress

Timeline

Security + - In progress

05-2024
Security Officer - Allied Universal
01.2022 - 12.2023
Membership Assistance - YMCA
05.2021 - 09.2021
Cashier - Popeyes
03.2020 - 04.2021
Server - Holiday Bridge Park
11.2019 - 03.2020
University of Washington Tacoma - Bachelor of Science, Information Technology
05.2001 -
Enhanced Concierge Specialist - Securitas
1 2024 - Current
Chief Sealth High School - High School Diploma,

Similar Profiles

CREATE PROFILE
Hamza Mohamed.