Hamza Mohamed
.
Seattle,WA
Summary
Ambitious Information Technology student currently completing B.S. in Information Technology and pursuing real-world experience to develop acquired skills. Offering a strong understanding of device configuration, networking protocols, and operating system specifications. Proficient in Python and Java and eager to learn new processes, programs, and procedures quickly to maximize contributions to user, team, and business success.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Enhanced Concierge Specialist
Securitas
1 2024 - Current
- Leveraged advanced customer service skills to effectively communicate with client employees, vendors, visitors, and contractors, ensuring a secure and professional environment
- Fostered a secure atmosphere through courteous and respectful engagement, enhancing the visibility and professionalism of the security department
- Compiled and maintained detailed logs and electronic security reports, utilizing specific software systems to enter and manage sensitive information accurately
- Managed the collection, secure movement, and witnessed the destruction of confidential materials, adhering to strict protocols for handling proprietary and classified client information
- Proactively identified security gaps and communicated through the organizational chain, suggesting improvements to enhance the overall security framework
- Consistently adhered to and maintained necessary documentation and followed standardized security procedures.
Security Officer
Allied Universal
01.2022 - 12.2023
- Utilized expert de-escalation techniques to resolve conflicts and manage crises, ensuring safety and security at all times
- Authored precise, comprehensive incident reports and communicated effectively across the security team using radio and telephone equipment
- Conducted regular inspections of security systems to identify and resolve issues related to tampering or malfunctions.
Membership Assistance
YMCA
05.2021 - 09.2021
- Developed and implemented marketing plans and engagement strategies that significantly increased member acquisition and retention
- Provided detailed information on services and membership benefits, effectively addressing customer inquiries and complaints to enhance satisfaction and loyalty.
Cashier
Popeyes
03.2020 - 04.2021
- Collaborated with service leaders to resolve guest issues promptly, providing a high level of customer service and ensuring a positive dining experience
- Delivered accurate information about products and services, addressing customer questions and handling complaints with professionalism.
Server
Holiday Bridge Park
11.2019 - 03.2020
- Provided information on menu items and addressed customer queries regarding dietary restrictions, enhancing guest satisfaction through knowledgeable service
- Delivered exceptional hospitality and continuously monitored dining experiences to ensure guest satisfaction.
Education
Bachelor of Science - Information Technology
05.2001 -
High School Diploma -
07.2023
Skills
Networking: Understanding of basic networking concepts
Microsoft Office: Skills in Word, Excel, and PowerPoint
Basic Programming: Introductory skills in programming with Python or JavaScript
Safe Internet Use: Know how to identify secure websites and avoid unsafe downloads
Password Management: Can create and manage strong passwords
Phishing Awareness: Able to recognize and avoid phishing emails
Data Protection: Basic knowledge of how to encrypt and back up data
Security Software: Familiar with using antivirus and firewall software
Privacy Settings: Know how to adjust privacy settings on social media and other platforms
Excellent Communicator
Certification
Security + - In progress
Timeline
Security + - In progress
05-2024
Security Officer - Allied Universal
01.2022 - 12.2023
Membership Assistance - YMCA
05.2021 - 09.2021
Cashier - Popeyes
03.2020 - 04.2021
Server - Holiday Bridge Park
11.2019 - 03.2020
University of Washington Tacoma - Bachelor of Science, Information Technology
05.2001 -
Enhanced Concierge Specialist - Securitas
1 2024 - Current
Chief Sealth High School - High School Diploma,