Luu Nguyen

Volunteered with family at hospitals, pagodas, orphanages, and provinces in Vietnam. We collect clothes, books, food, and personal belongings and give it out to those who have limited to no income. We also went to some hospitals and helped direct patients to follow free procedures provided by pagodas.

• Assisted in organizing community outreach events to promote local resources and services.
• Provided support in coordinating volunteer schedules and activities for various programs.
• Engaged with community members to assess needs and gather feedback on service initiatives.
• Developed informational materials to enhance awareness of community services available.
• Supported fundraising efforts by contributing ideas and assisting with event logistics and execution.
• Maintained clean facilities to better serve program needs.
• Exhibited excellent communication and customer service relations skills.
• Assisted in organizing local charity events to raise funds for disadvantaged families.
• Aided elderly residents with daily tasks, enhancing their quality of life and independence.
• Strengthened support for elderly, providing companionship and assistance with daily tasks.
• Coordinated with local businesses to secure donations for food drives, enhancing support for underprivileged families.
• Improved literacy rates, organizing book drives and setting up free libraries in underserved areas.

• Engaged with customers to provide exceptional service, addressing inquiries and facilitating a welcoming atmosphere.
• Prepared and served high-quality beverages to customers, ensuring consistency in taste and presentation.
• Operated espresso machines and brewing equipment efficiently while adhering to safety and hygiene standards.
• Assisted in maintaining cleanliness of workstations and customer areas to enhance overall cafe environment.
• Collaborated with team members during peak hours to optimize workflow and reduce wait times for customers.
• Adapted quickly to new procedures and menu items, contributing to team training sessions as needed.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.

• Completed AP course in Calculus I, Biology, and Chemistry
• Relevant Coursework: Medical Terminology & Biology Lab I & II & Anatomy
• Extracurricular Activities: Badminton
• SMU VSA Member
• cum laude graduate
• Professional Development: Earning a Bachelor's degree in PMJ Biology at SMU.