Hana Abdelrehim

- Provided compassionate personal care to patients in need of support with everyday necessities and tasks.

- Managing daily physical care

- Assisted mobility

- Administer nutritional meal preparation

- Fully in charge of residential safety supervision and fall-prevention protocols

- Setting precise medication reminders

- Coordinated transportation for client to medical appointments/services.

- Implemented infection-control procedures, ensuring safety and compliance with health regulations.

- Helped patient maintain personal hygiene through bathing, grooming, and toileting assistance when necessary.

- Performed housekeeping duties including laundry, linen changes, vacuuming and sanitizing; ensuring a clean and organized living space for patients.

- Developed a strong knowledge of how NUCCA (National Upper Cervical Chiropractic Association) adjustments help heal the nervous system through alignment.

- Observed clinical adjustments under a licensed Doctor of Chiropractic, developing an understanding of human movement, body mechanics, and postural correction.

- Provided direct, hands-on mobility and balance support for patients experiencing balance deficits and physical instability.

- Maintained strict, clinical sanitization and safety protocols for specialized medical equipment, adjustment tables, and X-ray machinery.

- Processed insurance papers and communicated with insurance companies on behalf of office and patients.

- Educated patients on treatment plans and how NUCCA alignment corrects full-body posture while optimizing nervous system function, resulting in new patient referrals.

- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information.

- Managed appointment scheduling ensuring efficient patient flow.

• Front-desk receptionist in charge of welcoming, greeting, and scheduling appointments for clients. Other responsibilities include:
• Answering all phone calls, emails, and text messages sent by clients
• Confirming appointments to ensure a smooth schedule
• Handling client concerns such as pre- and post-care protocols, result process of treatments
• Maintaining cleanliness of the store; sanitizing the store every hour to protect staff and clients from COVID-19, mopping the floors, etc.
• Ensure safety of the store; setting up the security system after every night shift
• Engaging with clients and staff in a professional, respectful, and polite manner

• Assisted clients with personalized makeup, skincare, and haircare recommendations that best fit their needs and desired looks.
• Demonstrated knowledge of products and application techniques to clients, supporting purchasing decisions.
• Processed transactions, returns, and rewards program enrollments while delivering warm, friendly customer service.

• Cashier responsibilities include:
• - Processing checkouts (handling cash and credit cards)
• - Phone orders: delivering friendly, professional customer service while paying attention to details and customers’ requests.
• - Responsible for cleanliness of the station and supermarket
• - Working together with teammates to ensure the store is running smoothly.