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Hana AL Aidrous
San Diego,CA
Summary
Results-driven and multilingual professional with over 10 years of experience in operations management, human resources, public relations, and data analysis. Proven ability to lead cross-functional teams, analyze complex information, and improve organizational performance in fast-paced environments.
Strong analytical mindset with a focus on problem-solving, risk awareness, and operational efficiency. Adept at working in multicultural environments and handling sensitive information with professionalism and discretion. Results-driven HR professional with expertise in managing diverse teams, analyzing workforce data, and implementing strategic initiatives. Proven track record in enhancing operational efficiency and ensuring compliance across multi-site operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Manager
Gulf Region
Minneota, MN
05.2024 - 01.2025
- Directed multi-site operations and led diverse teams across multiple locations.
- Conducted structured evaluations and performance assessments to identify operational gaps and improve workforce effectiveness.
- Implemented strategic initiatives that enhanced operational efficiency and service quality.
- Ensured compliance with organizational policies and regional standards.
Human Resources Specialist
One Source Clinical Management
San Diego, CA
02.2021 - 05.2025
- Managed recruitment, contracts, and workforce operations in a high-demand environment.
- Analyzed workforce data and performance metrics to support decision-making and improve efficiency.
- Coordinated financial processes including budgeting, invoicing, and account reconciliation.
- Strengthened internal compliance and operational procedures
Senior Energy Consultant
Solplicity
San Diego, CA
11.2017 - 12.2020
- Analyzed market trends and behavioral data to guide strategic planning and business growth.
- Managed client portfolios and coordinated technical project execution.
- Identified patterns in customer needs to improve service delivery and engagement.
- Maintained high satisfaction rates through structured communication and issue resolution.
Public Relations Manager
40/30 Dental
San Diego, CA
06.2015 - 11.2017
- Managed client relations and resolved complex service and operational issues.
- Developed internal systems that improved workflow efficiency and service coordination.
- Collaborated across departments to ensure quality control and service standards.
Technical Support Representative
Crystal Clear Technologies
San Diego, CA
05.2014 - 01.2017
- Delivered technical support and resolved system issues efficiently.
- Trained new staff and improved onboarding processes.
- Monitored technical performance and escalated critical issues when necessary.
Administrative Assistant
Grossmont College
San Diego, CA
09.2010 - 06.2014
- Managed scheduling, communications, and administrative coordination.
- Supervised lab operations and provided technical troubleshooting support.
- Coordinated with multiple departments to streamline processes.
Education
Bachelor of Science - Business Administration And International Busines
University of San Diego
San Diego, CA06-2017
Bachelor of Science - Business Administration Computer Science Business
Grossmont College
San Diego, CA06-2014
Skills
- Customer relations
- HR policies and procedures
- Training and mentoring
- Training development
Accomplishments
- Operational Leadership & Strategic Planning
- Data Analysis & Reporting
- Investigative Thinking & Problem Solving
- Risk Assessment & Decision-Making
- Cross-Cultural Communication
- Human Resources & Recruitment
- Conflict Resolution & Negotiation
- Technical Systems & Troubleshooting
- Coursework in Organizational Leadership & Data Analysis
- Ongoing learning in Cybersecurity Fundamentals and Global Security Trends
- Strong leadership presence and decision-making ability
- High adaptability in international and multicultural environments
- Analytical mindset with attention to detail
- Ability to handle sensitive information with discretion
- Effective communication across diverse teams
Certification
- GPHR - Global Professional of Human Resources
- PHR - Professional in Human Resources
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Regional Manager
Gulf Region
05.2024 - 01.2025
Human Resources Specialist
One Source Clinical Management
02.2021 - 05.2025
Senior Energy Consultant
Solplicity
11.2017 - 12.2020
Public Relations Manager
40/30 Dental
06.2015 - 11.2017
Technical Support Representative
Crystal Clear Technologies
05.2014 - 01.2017
Administrative Assistant
Grossmont College
09.2010 - 06.2014
Bachelor of Science - Business Administration And International Busines
University of San Diego
Bachelor of Science - Business Administration Computer Science Business
Grossmont College