Hana Alqassab
Springfield,VA
Summary
Dedicated library professional with expertise in library, education, and research. Skilled in information services, patron assistance, and community engagement. Proficient in reference sources, technology support, and collection management. Effective in policy interpretation, promoting reading, and creating inclusive environments.
Overview
7
7
years of professional experience
Work History
Library Page (part-time)
Lorton Public Library
03.2023 - Current
- Shelve books and other library materials according to the library's organizational system, ensuring collection maintenance
- Assist patrons with finding and checking out print and electronic resources, while demonstrating friendly and efficient customer service
- Dedicated to maintaining library cleanliness and order for a welcoming library
- Skilled in checking in and out library materials, understanding library operations.
English Tutor (part-time)
Cambly
03.2023 - Current
- Teach students of all ages and levels, including ESL learners
- Explain complex concepts clearly and concisely
- Utilize variety of teaching techniques and materials, including multimedia resources, to engage students and enhance learning outcomes.
UX Design Freelancer
Self-Employed
12.2022 - Current
- Provide web and mobile design services to individuals and small businesses
- Conduct research through competitor analyses, user interviews, and user testing
- Communicate regularly with clients throughout project lifecycles.
Consultant
Booz Allen Hamilton
02.2020 - 08.2021
- Consulted with federal clients and stakeholders to understand their information needs and objectives, a skill valuable for assisting library patrons in finding relevant print and electronic resources
- Utilized research and data analysis techniques, including interviews, to extract meaningful insights and inform decision-making, which aligns with research and information literacy aspects of Library Information Services Assistant role
- Proactively identified and resolved challenges related to client interactions, highlighting ability to provide exceptional customer service and address patron inquiries effectively.
Proposal Coordinator
Technical and Project Engineering, LLC (TAPE)
10.2016 - 02.2020
- Managed delivery of compliant, on-schedule, customer-focused proposal products, demonstrating strong commitment to meeting customer needs
- Edited and designed final proposal documents with desktop publishing and graphics skills, showcasing proficiency in document preparation and layout, skills that can enhance library material marketing and display
- Analyzed statements of work and requests for proposals to create benefit-oriented proposal content, which parallels the ability to understand library patrons' needs and recommend relevant materials effectively.
Education
UX/UI Design Bootcamp -
George Washington University
Washington, DC08.2022
Bachelor of Arts in International Studies -
Virginia Tech
Blacksburg, VA05.2016
Skills
- Customer service
- Communication
- Adaptability
- Problem-solving
- Collaboration/Teamwork
- Technology proficiency
- Library science
- Data management
- Reference services
- Foreign language skills
Languages
Kurdish
Native or Bilingual
Spanish
Limited Working
Arabic
Elementary
Timeline
Library Page (part-time)
Lorton Public Library
03.2023 - Current
English Tutor (part-time)
Cambly
03.2023 - Current
UX Design Freelancer
Self-Employed
12.2022 - Current
Consultant
Booz Allen Hamilton
02.2020 - 08.2021
Proposal Coordinator
Technical and Project Engineering, LLC (TAPE)
10.2016 - 02.2020
UX/UI Design Bootcamp -
George Washington University
Bachelor of Arts in International Studies -
Virginia Tech
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