Hana Austin
Dallas,TX
Summary
Well-rounded, Forbes certified bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus, and boosting sales in as many areas as possible.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Forbes certified Hall Arts hotel
Dallas, TX
09.2023 - Current
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Upsold customers from shelf to premium brands to help boost sales.
Server
Malai Kitchen
Dallas, Texas
06.2023 - 09.2024
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Server
Rise n1
Dallas, TX
07.2022 - 01.2023
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided exceptional service to high volume of daily customers.
Sommelier / Bartender
400 Gradi
Dallas, TX
01.2021 - 06.2022
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Education
Associate of Science - Computer Science
Collin College
Collin County 06-2020
Skills
- Staff Training and Development
- Menu Development
- Bilingual Communication
- Critical Thinking
- Attention to Detail
Certification
- Sommelier
Languages
French
Full Professional
Spanish
Professional
English
Native/ Bilingual
Timeline
Bartender
Forbes certified Hall Arts hotel
09.2023 - Current
Server
Malai Kitchen
06.2023 - 09.2024
Server
Rise n1
07.2022 - 01.2023
Sommelier / Bartender
400 Gradi
01.2021 - 06.2022
Associate of Science - Computer Science
Collin College
- Sommelier
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