Hana Nelson
Moorhead,USA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Sanford Health
Moorhead, MN
10.2024 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
Bookkeeping
360 Solutions
Fargo, ND
04.2022 - Current
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Filed and organized paper work into designated areas.
Front Desk Receptionist/Night Auditor
Ramada Hotel
Fargo, ND
11.2021 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Logged wake-up call requests and set up automatic rings in system.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Reviewed checklist on daily basis and planned shift accordingly.
- Promoted local entertainment and sporting events and offered details to assist customers.
- Balanced hotel accounts and resolved discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered customer data into room system and updated information whenever customers changed rooms.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
Merchandise Associate
SAS
Fargo, ND
10.2020 - 11.2021
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Updated signage and price tags to reflect current sales.
- Verified products appeared at correct locations in proper quantities.
- Rotated manufacturer products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions regarding store merchandise, department information and pricing.
Sales Associate
Real Good Bath And Body
Fargo, ND
03.2020 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding when new products would arrive, what the products were made out of and the benefits of them, and informed customers about different products available.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Cashier/Deli Associate
Petro Serve USA Store
Fargo, ND
07.2019 - 03.2020
- Checked product quality for freshness before serving.
- Fulfilled orders accurately and with correct portion size to prevent shrink.
- Prepared deli items per customer requests using proper bakery equipment.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
Cashier/Deli Associate
Cenex Gas Station
Ada, MN
12.2017 - 07.2019
- Checked product quality for freshness before serving.
- Fulfilled orders accurately and with correct portion size to prevent shrink.
- Prepared deli items per customer requests using proper bakery equipment.
- Offered product samples to help customers discover new items.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for tobacco sales.
- Carried out day-day-day duties accurately and efficiently.
Education
Associate of Arts - Political Science
Minnesota State Community And Technical College
Moorhead, MN05.2024
High School Diploma - undefined
Ada High School
Ada, MN05.2018
Skills
- Proactive and Self-Motivated
- Bill Payment and Recordkeeping
- Customer Relations
- Cash Register Operations
- Rewards Programs
- Independent
- Works well with people
- Bookkeeping
- Word Processing
Hobbies and Interests
I love to travel abroad and in the states, open to learning new languages, and binge watch detective shows
Traveling, Learning new instruments, hiking
My hobbies and passions are; traveling to new and different places, learning how to play certain instruments, and hiking near Duluth and more!
Timeline
Patient Access Representative
Sanford Health
10.2024 - Current
Bookkeeping
360 Solutions
04.2022 - Current
Front Desk Receptionist/Night Auditor
Ramada Hotel
11.2021 - 04.2022
Merchandise Associate
SAS
10.2020 - 11.2021
Sales Associate
Real Good Bath And Body
03.2020 - 10.2021
Cashier/Deli Associate
Petro Serve USA Store
07.2019 - 03.2020
Cashier/Deli Associate
Cenex Gas Station
12.2017 - 07.2019
Associate of Arts - Political Science
Minnesota State Community And Technical College
High School Diploma - undefined
Ada High School