Kylee Johnson
Tomah
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Tomah Health
Tomah
03.2025 - Current
- Greeted patients upon arrival and verified insurance information.
- Collected patient data and entered it into the database accurately.
- Provided clear information about services and financial policies to patients.
- Ensured compliance with privacy regulations during patient interactions.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
SERVER
Cranberry County Cafe
Tomah
03.2024 - 04.2025
- Operated commercial dough sheeter equipment for rolling and shaping dough.
- Maintained cleanliness and sanitation of dough sheeter and work area.
- Monitored dough consistency and adjusted settings as needed for optimal results.
- Managed dishwashing duties and kept kitchen area clean and organized.
- Experience in taking orders, serving food and drinks, and addressing customer inquiries and concerns.
- Strong communication skills, with a professional and friendly demeanor when interacting with guests.
- Ability to work well under pressure and adapt to changing circumstances in a dynamic work environment.
- Familiarity with food safety protocols, including proper handling and storage of perishable items.
- Performed deep cleaning of kitchen equipment and floors in a commercial kitchen for 1 year.
- Collaborated with fellow team members to uphold cleanliness standards and efficient operation of the restaurant.
- Supported the front of house staff by cleaning and sanitizing tables, chairs, and high touch surfaces.
- Maintained inventory of cleaning supplies and notified management of any shortages or needed replenishments.
- Proactive, customer-oriented retail professional with over 4 years of experience in reputable shops.
- Received 3 'Passion Awards' for delivering outstanding service and have consistently surpassed my target KPIs for mystery shoppers.
CREW MEMBER
Papa Murphy's
Tomah
06.2022 - 07.2024
- Experience in handling cash transactions and operating POS systems in a fast-paced environment.
- Demonstrated ability to work well in a team and communicate effectively with coworkers.
- Managed inventory and restocked supplies to ensure smooth operations.
- Assisted with food preparation and ensuring food safety standards were met.
- Handled customer inquiries and resolved any issues promptly and effectively.
- Followed all company protocols and standards to uphold the reputation of the establishment.
GOLF CART ATTENDENT
Hiawatha Golf Course
Tomah
08.2021 - 11.2021
- Ensured golf carts were clean, charged, and ready for use by players.
- Maintained a safe and organized golf cart staging area.
- Performed cleaning duties at a golf club, including vacuuming, mopping, and dusting various areas.
- Communicated effectively with club staff and management to address cleaning needs and coordinate schedules.
Education
Some College (No Degree) - Leadership Development
Tomah High School
Tomah, WisconsinSkills
- Cleaning
- Organizational skills
- Effective communication
- Cash handling
- POS systems
- Teamwork
- Inventory management
- Food preparation
- Customer service
- Problem-solving
- Adherence to protocols
- Equipment operation
- Sanitation
- Dough consistency monitoring
- Order taking
- Serving food and drinks
- Adaptability
- Food safety knowledge
- Deep cleaning
- Collaboration
- Proactive customer service
- Verbal communication
- Conflict resolution
- Accuracy
- Deadline driven work ethic
- Planning
- Microsoft proficiency
- HIPAA compliance
- patient registration
- insurance verification
- attention to detail
- customer relationship management
- team collaboration
- time management
- effective communication
- adaptability in dynamic environments
Timeline
Patient Access Representative
Tomah Health
03.2025 - Current
SERVER
Cranberry County Cafe
03.2024 - 04.2025
CREW MEMBER
Papa Murphy's
06.2022 - 07.2024
GOLF CART ATTENDENT
Hiawatha Golf Course
08.2021 - 11.2021
Some College (No Degree) - Leadership Development
Tomah High School