- Gardening
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Watercolor and Acrylic painting
- Music and playing instruments
- Animal Care
- Gym Workouts
- Baking and Cooking
Hana Nelson-Lewis
Food Service
Jacksonville,NC
Summary
Dynamic team player with a proven track record at Dairi-O, recognized for exceptional customer service and effective problem-solving. Skilled in training and mentoring new staff while maintaining high standards of cleanliness and organization. Demonstrated ability to multitask and handle money accurately, contributing to a positive and efficient work environment.
Energetic and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Committed to contributing positively and making meaningful impact on team goals.
Overview
4
4
years of professional experience
Work History
Team Member
Dairi-O
Jacksonville, NC
04.2025 - Current
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Maintained cleanliness and organization in dining area to enhance guest experience.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Collaborated with team members to streamline workflow during peak hours.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members on best practices for service and food handling standards.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Assisted in community events that were hosted by company. Including charity run events.
Team Member
Domino's Pizza
Jacksonville, NC
01.2025 - 04.2025
- Assisted in food preparation, ensuring adherence to safety and quality standards.
- Operated kitchen equipment safely while following established operational procedures.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Collaborated with team members to meet peak demand during busy hours, enhancing workflow efficiency.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Recorded orders by answering customer questions and entering requests in system.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Prepared and cooked pizzas according to company recipes and quality standards.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Barista
Lil' Bean Cafe
Jacksonville, NC
11.2022 - 11.2023
- Maintained cleanliness and organization of workstations and equipment.
- Crafted high-quality espresso-based beverages to meet customer preferences.
- Collaborated with team members to create seasonal beverage menus and promotions.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Back of House Team Member
Blend Cafe
Jacksonville, NC
02.2023 - 05.2023
- Prepared food items efficiently, ensuring adherence to quality and safety standards.
- Maintained cleanliness and organization of kitchen areas, promoting a safe work environment.
- Assisted team members with food preparation tasks, fostering collaboration and teamwork.
- Operated kitchen equipment, demonstrating proficiency in standard culinary tools and systems.
- Followed recipes accurately, contributing to consistent product quality and taste.
- Implemented inventory management practices, reducing waste through proper stock rotation.
- Trained new team members on kitchen procedures and safety protocols, enhancing team efficiency.
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Unloaded and stocked kitchen supplies.
- Prepared food and drinks while following safe food handling procedures.
- Checked food preparation and presentation to verify quality and consistency.
- Contributed to a positive customer experience by preparing high-quality dishes in a timely manner, following established recipes and presentation standards.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Actively contributed to a positive workplace culture by fostering camaraderie among team members through collaboration, mutual respect, and shared goals.
- Assisted in training new kitchen staff, fostering team-oriented environment.
- Contributed to decrease in order errors by meticulously following order specifications.
- Streamlined dishwashing process, reducing turnaround time for kitchenware availability.
Education
High School Diploma -
Dixon High School
Holly Ridge, NCSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Attention to detail
- Following instructions
- Continuous development
- Money handling
- Flexible schedule
- Leadership qualities
- Training and mentoring
Accomplishments
- Achieved employee of the month at Dairi-O
Interests
Awards
Received employee of the month just after a few months of working at Dairi-O
Timeline
Team Member
Dairi-O
04.2025 - Current
Team Member
Domino's Pizza
01.2025 - 04.2025
Back of House Team Member
Blend Cafe
02.2023 - 05.2023
Barista
Lil' Bean Cafe
11.2022 - 11.2023
High School Diploma -
Dixon High School