Hana Pournaras
Lompoc,CA
Summary
Dynamic individual with a proven track record in enhancing customer satisfaction and brand awareness. Leveraged exceptional attention to detail and strong interpersonal skills to develop lasting relationships and streamline operations. Successfully implemented marketing strategies that expanded the customer base, while maintaining a commitment to safety and quality service.
Overview
21
21
years of professional experience
Work History
Owner/Operator
Self-employeed
San Diego
10.2004 - 08.2025
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Education
Cosmetology - Cosmetology
Poway Beauty Academy
Poway, CA10.2002
Diploma -
Santana High School
Santee CA 06.2001
Skills
Excellent attention detail & skilled multitasker
Dependable
Expert fresh water angler
Physically fit- can lift, push or pull 50 lbs
Trained by retired navy seal in camping, hunting, fishing, and water activities
Pride in my work & the experience of each guest
Expert marksmen (rifle, shotgun, pistol)
Love of the outdoors
Timeline
Owner/Operator
Self-employeed
10.2004 - 08.2025
Cosmetology - Cosmetology
Poway Beauty Academy
Diploma -
Santana High School