Hana Schwab

• Directed daily hospital operations, aligning staff coverage, client flow, and service standards.
• Reviewed financial reports, supporting budgeting, expense control, and revenue tracking.
• Managed appointment scheduling, prioritizing urgent cases and maintaining efficient provider calendars.
• Ensured compliance with veterinary protocols, safety procedures, and medical record accuracy.
• Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Resolved patient and team member concerns promptly through effective communication.

• Directed operational strategies to enhance patient care delivery and streamline administrative processes.
• Implemented quality improvement initiatives, resulting in increased compliance with healthcare regulations.
• Collaborated with clinical teams to optimize resource allocation and improve workflow efficiency.
• Developed training programs for staff, fostering professional growth and enhancing service quality.
• Led cross-functional teams in strategic planning efforts to expand service offerings and improve community outreach.
• Managed budgeting processes, ensuring financial sustainability while maintaining high service standards.

• Trained new staff on practice policies and procedures while providing ongoing feedback and coaching.
• Oversaw financial operations such as budgeting, billing, and collections.
• Supervised and provided guidance to staff members, motivating them to perform their best.
• Utilized data to analyze performance and identify areas for improvement.
• Negotiated contracts with vendors for supplies needed for the practice's day-to-day operations.
• Managed daily operations including scheduling appointments, verifying insurance coverage, handling customer inquiries and resolving complaints.
• Reviewed existing policies and procedures regularly to ensure they are up-to-date with changing regulations.
• Maintained accurate records for all patients including medical histories, test results, and treatments administered.
• Facilitated communication between providers regarding referral patterns or other administrative issues.
• Reported monthly productivity results to providers and staff.
• Organized workflow systems to maximize efficiency and productivity in the office environment.
• Assisted in developing marketing strategies aimed at increasing patient volume while maintaining high quality standards.
• Assisted staff in achieving goals and objectives via training and appropriate resources.
• Evaluated staff performance, providing feedback and taking corrective action when necessary.
• Performed budgeting duties such as forecasting expenses, preparing financial statements and monitoring accounts receivable and payable.
• Conducted recruitment, hiring, and training of personnel.
• Established work schedules and assignments for staff, accorded to workload, space, and equipment availability.
• Oversaw the recruitment, hiring, orientation, and training of new staff members in accordance with applicable laws and regulations.
• Administered fiscal operations, including accounting, planning budgets, authorizing expenditures, and establishing rates for services.
• Maintained awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
• Prepared activity reports to inform management of status and implementation plans of programs, services, and quality initiatives.
• Supervised and evaluated work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
• Established objectives and evaluative and operational criteria for units managed.

• While I started as a customer service representative in July of 2013, I feel this gave me a great respect and appreciation for how important each role in the veterinary office plays.
• As a CSR I set regular and surgical appointments, answered multiple phone lines as well as checking in patients which entailed taking weight and temperature and gathering summaries of why the pet was being seen.
• I quickly moved up to being a veterinary assistant/non-registered technician while then coordinating the responsibilities of the front office.
• I learned to draw blood, give inoculations, place IV catheters, administer subcutaneous injections and fluids, assist in radiology, assist in intubating for procedures and assist in dental procedures amongst a myriad of other things.
• When I became practice manager my responsibilities changed although I still assisted in all the above responsibilities as sometimes, they were simply necessary to keep the hospital running as smoothly as possible.
• As practice manager at a low-cost clinic, I have many responsibilities that make me a very well-rounded candidate and gives me a specific skill set that has helped me to hone my critical thinking and leadership skills.
• I work with inventory; I help to hire and train new employees and act as HR to help settle issues amongst and between employees including but not limited to the Veterinarians on staff and the practice owner, also helping to settle issues amongst clients and the clinic.
• I often give lab results including blood, urine and cytology and help to coordinate clients with specialist such as dental and oncology.
• Since Woodminster Veterinary is a small hospital, I do whatever is needed to assure that things run smoothly while maintaining my position as an approachable and motivated leader.

• At Monterey Peninsula Gymnastics I was an All-Star cheerleading coach for girls ages 12-16.
• I helped to teach them how to safely execute tumbling and dance maneuvers while encouraging them to blossom as young women and be leaders of their own lives.
• As a gymnastics coach I helped small children gain confidence in themselves by teaching them in a safe and controlled environment what they were capable of doing.
• I also taught the 'Mommy and me' classes, which helped new moms participate in unique classes with their small children and helped to teach them how to exercise together.
• I am proud to say that at my time at Monterey Peninsula Gymnastics I worked under Hiroshi Fujimoto who was a pillar to gymnastics in Northern California.

COMPLETED COURSEWORK TOWARDS MASTER OF ARTS IN POLITICAL SCIENCE