Hana Smith
Jacksonville,FL
Summary
Results-driven sales and operations professional with extensive experience in commercial automotive parts, logistics, and customer-facing roles. Proven ability to drive revenue growth through customer retention, account expansion, and solution-based selling while ensuring accurate, on-time deliveries and inventory control. Strong background in team leadership, dispatch coordination, and operational support, with a track record of maintaining safety compliance and service excellence. Adept at building long-term professional relationships, managing inventory and credit accounts, and supporting business goals across fast-paced retail, warehouse, financial, and service environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Auto Part Delivery Driver
Advanced Auto Parts
Jacksonville, FL
05.2023 - Current
- Safely delivered automotive parts, coordinated dispatching, and ensured accuracy, with on-time deliveries
- Communicated with professional customers; handled returns and core pickups
- Maintain knowledge of product inventory and accuracy, including stocking, back stock, cycle counts, cores, returns, and credit accounts
- Built and maintained strong relationships with professional and commercial accounts while promoting sales and loyalty programs
- Drive profitable commercial growth through customer retention, account expansion, and solution-based selling
- Utilized advanced automotive systems and parts knowledge to source products via special orders, FDO, and second-source suppliers
- Supported walk-in customers by identifying needs, recommending solutions, invoicing, and cash transactions
- Provided day-to-day team support in partnership with management while maintaining safety and operational standards
- Maintain safety compliance, conduct vehicle safety checks, and report concerns to management.
Unit/Store Restaurant Manager
Waffle House
Jacksonville, FL
10.2018 - 03.2021
- Led daily operations of the restaurant, overseeing staff, inventory, and customer service.
- Managed staff recruitment, training, scheduling, and performance reviews.
- Coordinated food orders and managed budgets to optimize profitability.
- Resolved customer complaints and ensured adherence to company policies.
- Reported operational performance to upper management and recommended improvements.
Customer Service Officer
Aerotek
Jacksonville, FL
03.2018 - 06.2018
- Managed inventory, processed warehouse orders, and coordinated deliveries with shipping companies.
- Ensured data accuracy in billing and internal documentation.
- Provided customer service by addressing inquiries and meeting customer expectations.
Customer Service & Warehouse Project Management Officer
Randstad/Gemalto
Jacksonville, FL
09.2015 - 12.2017
- Managed customer orders from entry through production and delivery, ensuring timely and accurate fulfillment.
- Participated in client meetings, addressing payment, quality, and operational issues.
- Processed financial transactions and provided administrative support to financial advisors.
- Handled customer inquiries, account updates, and closures efficiently.
- Maintained security of company assets and supported smooth project operations throughout the lifecycle.
AML Senior Operations Analyst
Randstad/Citibank
Jacksonville, FL
02.2015 - 07.2015
- Conducted detailed analyses to detect suspicious activities related to money laundering and terrorism financing.
- Performed enhanced due diligence investigations and escalated reports as necessary.
Operations Specialist I
Randstad/Merrill Lynch
Jacksonville, FL
11.2013 - 01.2015
- Processed financial service requests and supported internal business partners with operational needs.
- Assisted with mitigating money laundering risks across various business units.
Customer Service Representative
Office Team
Jacksonville, FL
03.2013 - 08.2013
- Assisted customers with payment methods, account updates, and general system navigation.
Collector I
Wells Fargo
Jacksonville, FL
05.2009 - 01.2012
- Negotiated payment arrangements with borrowers and supported loan modification processes.
- Assisted with resolving delinquent accounts through personalized solutions.
Provider Enrollment Specialist/Data Entry Clerk
Kelly Services / Blue Cross Blue Shield
Jacksonville, FL
09.2008 - 02.2009
- Processed membership inquiries and resolved discrepancies in insurance applications.
- Ensured timely updates to provider data and maintained accurate records.
- Processed medical referrals and claims with high attention to detail.
Customer Service & Problem Resolution Representative II
HR Contact Center Agents
Jacksonville, FL
04.2006 - 08.2008
- Assisted employees with payroll discrepancies, time sheet corrections, and medical leave requests.
- Ensured accurate data entry and facilitated HR-related processes efficiently.
Store Manager
Eloquence by D Inc
Orange Park, FL
11.2004 - 04.2006
- Managed retail store operations, including inventory, merchandising, and staff supervision.
- Oversaw financial transactions, including cash handling and preparing deposits.
Education
Bachelor's - Allied Health Management
Jones College
Jacksonville, FL12.2010
Associate's - Medical Assisting
Jones College
Jacksonville, FL12.2009
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong Customer service and Support and Leadership
- Restaurant & Retail Management
- Conflict Resolution & Problem-Solving
- Scheduling, Budgeting and Financial Management
- Client Relationship Management (CRM)
- Strong background in contract management, sales, and logistics
- Inventory management
Certification
Certified Notary Public
Timeline
Auto Part Delivery Driver
Advanced Auto Parts
05.2023 - Current
Unit/Store Restaurant Manager
Waffle House
10.2018 - 03.2021
Customer Service Officer
Aerotek
03.2018 - 06.2018
Customer Service & Warehouse Project Management Officer
Randstad/Gemalto
09.2015 - 12.2017
AML Senior Operations Analyst
Randstad/Citibank
02.2015 - 07.2015
Operations Specialist I
Randstad/Merrill Lynch
11.2013 - 01.2015
Customer Service Representative
Office Team
03.2013 - 08.2013
Collector I
Wells Fargo
05.2009 - 01.2012
Provider Enrollment Specialist/Data Entry Clerk
Kelly Services / Blue Cross Blue Shield
09.2008 - 02.2009
Customer Service & Problem Resolution Representative II
HR Contact Center Agents
04.2006 - 08.2008
Store Manager
Eloquence by D Inc
11.2004 - 04.2006
Associate's - Medical Assisting
Jones College
Bachelor's - Allied Health Management
Jones College