Summary
Overview
Work History
Education
Skills
References
Functional Experience
Industry Experience
Websites
Languages
Timeline
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Hana Watanabe

Los Angeles,CA

Summary

Bridging strategy, innovation, and execution on a global scale. With a decade of experience across mobility, technology, and retail, I specialize in business design, innovation, and global execution—helping companies navigate complexity, uncover growth opportunities, and turn ideas into scalable, actionable solutions.
Drawing from experience in global markets, including Japan and the U.S., I bridge business strategy with local execution, leading transformation at the intersection of strategy, design, and technology.
I thrive in diverse, cross-functional teams, balancing boardroom polish with grassroots execution to drive meaningful impact.

Overview

10
10
years of professional experience

Work History

Business Design Manager

Accenture
Los Angeles, CA
05.2023 - Current
  • Mobility – Customer Service + CRM Activation, Strategy & Program Management, partnered with local and global teams to design and define an innovative mobility service, ensuring alignment between business objectives and user-focused solutions. Facilitated stakeholder alignment across business, design, and technology teams to seamlessly integrate strategy and execution. Led CRM activation strategies to enhance customer engagement and optimize service experiences, driving measurable improvements in mobility interactions.
  • Global Philanthropy - Program and Project Lead: Lead a team supporting the largest philanthropy in establishing the 'Digital Public Infrastructure' team, aimed at shaping strategic engagements to support low- to middle-income countries. Engaged with senior C-suite executives and coordinated thought leadership in culture building, business operations, and strategic planning for the newly formed team. Infused Accenture's innovative thought leadership through regular SME sessions.

Business Design Manager

Accenture Japan
Tokyo
12.2019 - 05.2023
  • Pharmaceutical – JV Employee Experience Design, Business Transformation, collaborated with over 10 C-suite members to develop a comprehensive communication plan for a major joint venture. Worked closely with the change management team to ensure organizational alignment and engagement. Implemented an effective employee feedback and Q&A strategy for the successful establishment of the joint venture's first phase.
  • Real Estate- New Wellness Service Project, Business Design Lead, Led a 4-member team in exploring business and service opportunities within the wellness industry for a urban real estate company. Conducted thorough research, developed a compelling business case, and defined the user experience and features for a minimum viable product (MVP) service. The team also proposed and coordinated with third-party providers to bring the business idea to life.

Consultant

Accenture Japan
Tokyo
12.2017 - 12.2019
  • Automotive Supplier – Spin-off and New Service Design: Appointed as the Japan business designer to collaborate with the US design team, the US strategy team, and the client team to conduct service design in San Francisco. Defined the client business strategy in alignment with the client’s Japan headquarters, the US client subsidiary, and both JP/US Accenture teams on-site at the client’s Arizona office. Created an operating model for the client’s new business in collaboration with Accenture. Supported change management to establish a new organization by communicating with client C-suite members.

Analyst

Accenture Japan
Tokyo
04.2015 - 12.2017
  • Business Process Analyst (Accenture Technology) Payment System Intangible Asset Transfer: Conducted business planning and execution of transferring intangible assets worth approximately 600 million JPY. Managed the project across the client's multi-functional departments, such as Finance, Accounting, Legal, Tax, etc. Created and coordinated a client proposal for the CEO and CIO.

Education

Bachelor of Arts - International Studies

Kwansei Gakuin University
Kobe, Japan
03-2015

Some College (No Degree) - Disruptive Strategy

Harvard Business School

Skills

  • Project management
  • Cross-functional collaboration
  • Business strategy
  • User experience design
  • Change management
  • Cultural awareness
  • Stakeholder management
  • Creative problem solving

References

References available upon request.

Functional Experience

  • Global/Cross Functional Project Management + Delivery
  • Organizational Transformation
  • Workshop Design & Facilitation
  • Design Research Planning & Conducting
  • Business Strategy
  • Employee Experience Transformation
  • User Journey Mapping
  • Experience Design
  • Scrum Master

Industry Experience

  • Retail
  • Pharmaceutical
  • Utilities
  • Real Estate
  • Automotive
  • Financial Services
  • Telecommunications

Languages

English
Native/ Bilingual
Japanese
Native/ Bilingual

Timeline

Business Design Manager

Accenture
05.2023 - Current

Business Design Manager

Accenture Japan
12.2019 - 05.2023

Consultant

Accenture Japan
12.2017 - 12.2019

Analyst

Accenture Japan
04.2015 - 12.2017

Bachelor of Arts - International Studies

Kwansei Gakuin University

Some College (No Degree) - Disruptive Strategy

Harvard Business School

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Hana Watanabe