Hanaa Sakal
Davenport,FL
Summary
Skilled Dog Groomer with extensive experience at Petsmart, adept in animal handling and quick yet stylish grooms, excels in relationship building and customer service. Demonstrated success in enhancing client retention through exceptional care and communication. Proficient in handling various breeds, ensuring pet safety and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Dog Groomer
Petsmart
04.2021 - Current
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Educated visitors and staff on proper animal care and handling.
- Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
Dog Bather
Paws Fur Love Mobile Pet Grooming
01.2021 - 05.2021
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Education
N/a - General Studies
Valencia College
Orlando, FLSkills
- Nail trimming
- Tool sanitation methods
- Relationship building
- Verbal and written communication
- Various Breed cuts
- Customer Service
- Animal Handling
- Pet safety
- Time Management
Timeline
Dog Groomer
Petsmart
04.2021 - Current
Dog Bather
Paws Fur Love Mobile Pet Grooming
01.2021 - 05.2021
N/a - General Studies
Valencia College
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