Hanah Dieter
Stockton,USA
Summary
Resourceful collaborator and leader with extensive experience in quality assurance, customer relations, and process work development. Demonstrated ability to resolve complex customer issues, train and supervise teams, and enhance workflow efficiency. Proven track record in retail, warehouse, and custodial environments, consistently promoting safety, accuracy, and positive customer experiences.
Overview
10
10
years of professional experience
Work History
ICQA Warehouse Associate
Amazon LLC
Brisbane, CA
07.2023 - 03.2026
- Supported safety by maintaining all safety protocols on equipment, bots, and team assessments, reducing workplace incidents
- Scanned out defective items on reported products, ensuring inventory accuracy and quality control
- Resolved problems regarding products from customer complaints and developed plans to alleviate future issues, improving customer satisfaction
- Maintained and ensured accuracy with inventory counts, minimizing discrepancies in stock levels
- Followed all Amazon techniques and policies to ensure safety during work processes, contributing to a compliant work environment
- Improved work processes by collaborating with quality team members, analyzing data, workflow, and reports to increase efficiency
Money Center Associate
Walmart
Madison, WI
06.2022 - 07.2023
- Processed utility payments under customer accounts and billing codes for local, state, and national companies, ensuring timely transactions
- Prompted account billing, money orders, and transfers using international third-party money services, increasing transaction accuracy
- Provided service for check cashing and check printing, supporting customer financial needs
- Key entered personal information accurately and confidentially, following policy and law to maintain data security
- Answered customer questions to provide up-to-date information regarding policy updates and billing concerns, enhancing customer satisfaction
- Handled all mainline store phone calls to answer member/customer questions, improving communication efficiency
- Auto counted, audited, swapped out, and balanced register drawers in the cash office, ensuring cash handling accuracy
- Assisted customers with purchasing decisions, contributing to increased sales and positive experiences
- Processed refunds for defective and shelf-ready items, resolving customer issues promptly
- Printed shipping labels and packaged online-only returns to the original seller, streamlining return processes
- Troubleshooted register problems, pin pad errors, and jammed coin dispensers, minimizing downtime at checkout
- Resolved customer's concerns regarding self-service transactions, improving user experience
- Certified different roles during the initiatives of employee turnover periods, supporting team adaptability
Custodian
Mahler Clean
Brookfield, WI
08.2021 - 04.2022
- Provided inventory management to keep storage areas and carts well-stocked, ensuring uninterrupted cleaning operations
- Restocked room supplies such as facial tissues for every shift, maintaining high standards of facility readiness
- Wiped down conference tables and reception desks to remove smears and fingerprints, enhancing facility appearance
- Dusted interior furniture, exhibit cases, pictures and frames, chairs, trim, and light fixtures, using long handles and ladders to clear cobwebs from high ceilings and creases, improving cleanliness
- Followed company uniform, performance, and security/key policies, ensuring compliance and safety
- Delivered quality customer service to address urgent needs and cleaning requests, increasing client satisfaction
- Organized and used industrial cleaning products following strict safety procedures, reducing risk of accidents
- Emptied wastebaskets, removed trash bags, and placed recyclable materials in designated areas, supporting sustainability initiatives
- Cleared halite salt, leaves, and trash from steps and walkways throughout entrances and exits, maintaining safe access
- Addressed minor maintenance issues to maintenance technicians, ensuring timely repairs
Team Leader
Peace of Mind Concierge Service
Germantown, WI
06.2019 - 07.2021
- Performed high-quality cleaning and sanitation duties, including washing surfaces, dusting, and floor cleaning, ensuring client satisfaction
- Arranged sales consultations to meet with new clients and implemented the process of negotiation to meet the business needs, increasing client base
- Assisted in safety equipment breakages, supporting a safe work environment
- Provided excellent service and attention to customers face-to-face or through phone conversations, enhancing client relationships
- Fulfilled to-do lists and other services such as grocery shopping, dog walking, and dry cleaning, improving client convenience
- Completed laundry services with special attention to care instructions, including handwashing, preserving garment quality
- Replaced sheets/pillowcases each visit and used the hospitality corner method on beds to keep spaces tidy and comfortable for clients
- Disposed of trash and recyclables in the proper areas, maintaining cleanliness and sustainability
- Promoted staff safety training by demonstrating techniques and operations on professional equipment, improving team safety awareness
- Placed and processed orders for all staff supplies, ensuring operational readiness
Point of Sale Coordinator (POS)
Cost Plus World Market
Germantown, WI
02.2016 - 03.2019
- Ensured accurate and timely pricing of merchandise and placement of advertised signage, supporting promotional effectiveness
- Prepared innovative visual displays to grab customer interest and increase sales, boosting store visibility
- Merchandised, priced, and stocked products using visual standards, schematics, beverage sets, and promo guidelines, maintaining brand consistency
- Assisted rewards members through sales and purchasing decisions, increasing loyalty program participation
- Trained new associates on department policy when performing sales transactions and rewards programs, improving on-boarding efficiency
- Stayed up to date on current item discounts to support promotions, maximizing sales opportunities
- Consistently demonstrated strong customer service and staff leadership presence on the sales floor, enhancing team performance
- Greeted customers promptly and responded to questions, improving customer experience
- Resolved customer's complaints as well as errors in email promotions or other transactions by smoothly managing returns, exchanges, and service needs, increasing satisfaction
- Boosted store numbers by promoting loyalty programs and encouraging credit card applications, driving revenue growth
- Restocked, recovered, and reset the check-out area to maintain a professional appearance and promote last-minute purchases
- Completed stock orders and managed inventory levels, ensuring product availability
- Unboxed merchandise and rearranged shelving according to planograms and stock rotation routines, optimizing product placement
- Processed POS transactions, including checks, cash, credit cards, and refunds, ensuring transaction accuracy
- Directed store phone calls and responded to questions with store services and product information, supporting customer engagement
- Balanced registers to ensure proper cash handling procedures, minimizing discrepancies
Education
Associate of Applied Science - Information Technology
Pennsylvania State University
University Park, PA02-2025
High School Diploma -
Germantown High School
Germantown, WI06-2016
Skills
- Quality control
- Order fulfillment
- Supply requisition
- Returns processing
- Logistics
- Productivity software
- Google Workspace
- Google Docs
- Google Suite
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Computer literacy
- Typing
- Document review
- Computer skills
- Computer software
- Adobe Acrobat
- Data management
- POS systems
- Supervising experience
- Staff training
- Customer service
- Retail sales
- Merchandising
- Pricing
- Inventory auditing
- Product demonstration
- Product sales and promotions
- Signage
- Planograms
- Cash register
- Cash handling
- Fundamental math proficiency
- Phone etiquette
- Verbal and written communication
- Client engagement
- Payment processing
- Organizational skills
- Attention to detail
- Consistency & accuracy
- Time management
- Workplace safety protocols
- Process improvement
- Negotiation
- Client Services
- Impact development
- Influential
- Motivated
- Business development
- Critical thinking
- Strategic decision-making
- Team player
- Patience
- Professional sanitation
- Laundry management
- Custodial experience
Languages
English
Timeline
ICQA Warehouse Associate
Amazon LLC
07.2023 - 03.2026
Money Center Associate
Walmart
06.2022 - 07.2023
Custodian
Mahler Clean
08.2021 - 04.2022
Team Leader
Peace of Mind Concierge Service
06.2019 - 07.2021
Point of Sale Coordinator (POS)
Cost Plus World Market
02.2016 - 03.2019
Associate of Applied Science - Information Technology
Pennsylvania State University
High School Diploma -
Germantown High School