Hanah Jacob
Tulsa,OK
Summary
Reliable worker quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Owasso, Oklahoma
11.2025 - Current
- Maintained calm demeanor during high-volume periods and special events.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Shift Leader
7brew
Tahlequah, Oklahoma
12.2022 - 11.2025
- Supervised team members during busy shifts to ensure efficient service.
- Trained new baristas on coffee preparation and customer service standards.
- Resolved customer inquiries and complaints with professionalism and care.
- Managed inventory levels, ordering supplies to maintain stock availability.
- Conducted team meetings to discuss performance and share updates.
Education
Tahlequah High School
Tahlequah, OKSkills
- Coffee preparation
- Beverage recommendations
- Inventory management
- Quality assurance
- Customer service
- Team supervision
- Adaptability
- Physical stamina
- Detail-oriented
- Problem-solving
- Communication skills
- Conflict resolution
- Positive attitude
- Friendly demeanor
Timeline
Barista
Starbucks
11.2025 - Current
Shift Leader
7brew
12.2022 - 11.2025
Tahlequah High School