Hanah Nichols
Ardmore,OK
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Hoghead Designs, leveraging exceptional organizational skills and a friendly, positive attitude. Excelled in streamlining workflows and fostering team productivity, contributing to significant business growth. Skilled in customer service and adept at multitasking, consistently delivering results under pressure. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Embroidery Technician
Hoghead Designs, Lauren & Jay Fraley
08.2023 - Current
- Performed counting and inspection of products during sewing process.
- Sewed or assembled fabric or hardware.
- Streamlined production workflow for increased efficiency with thorough planning and organization of tasks.
- Balanced workload efficiently among team members according to individual strengths and skillsets for optimal productivity levels during peak periods.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Optician Assistant
Ardmore Premier Eyecare
03.2020 - 11.2022
- Supported optometrists during eye examinations by preparing necessary equipment and documentation for smooth procedures.
- Participated in ongoing professional development opportunities to stay current on advancements within the optical field.
- Facilitated smooth communication between opticians, optometrists, and administrative staff by promptly relaying important information regarding patient care.
- Contributed to practice growth through active participation in promotional events and community outreach initiatives.
Store Team Leader
The Childrens Place
05.2018 - 03.2020
- Transferred, created and received stock orders to guarantee product stability.
- Handled customer complaints and issues politely and professionally.
- Optimized store layout for improved customer flow and easier navigation through merchandise displays.
- Monitored staff performance, customer service and sales goals to meet and exceed targets.
- Completed routine store inventories.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
High School Diploma -
Dickson High School
Ardmore, OK05.2019
Licensed Cosmetologist -
Southern Tech
Ardmore. OK03.2019
Skills
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Verbal Communication
- Friendly, Positive Attitude
Timeline
Embroidery Technician
Hoghead Designs, Lauren & Jay Fraley
08.2023 - Current
Optician Assistant
Ardmore Premier Eyecare
03.2020 - 11.2022
Store Team Leader
The Childrens Place
05.2018 - 03.2020
High School Diploma -
Dickson High School
Licensed Cosmetologist -
Southern Tech
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