Hanah Wallace
Destin,FL
Summary
Hospitable and passionate job seeker with a strong work ethic. Eager to pursue a new position where enthusiasm, creativity, and interpersonal skills will be widely appreciated!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Recreation Supervisor
Henderson Beach Resort
05.2022 - Current
- Started as summer intern, quickly promoted to supervisor
- Increased participant satisfaction by planning and implementing engaging recreational activities for various age groups.
- Displayed an abundance of creativity in transforming the Kids Club to match the theme of each day.
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of the recreation department.
- Lead by example in working alongside teammates.
- Hosted and co-hosted corporate group activities
- Made child fantasies turn into a reality by becoming a mermaid almost weekly.
- Supervised groups of up to 10 children ranging from ages 4-12 from arrival through departure at end of day.
- Established a positive work environment by fostering open communication among staff members and promoting teamwork in daily operations.
- Developed successful proposals securing additional funding to support the growth of recreational programs and facility improvements.
- Fully understand pool and beach procedures and operations.
Hostess
The Gafford
10.2020 - 08.2021
- Quickly became Front House Lead due to strong work ethic and willingness to learn and provide a helping hand
- Trained new hires to understand company systems, expected daily tasks, and proper communication with guests.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Intern Under the Lifestyle Director
Red Hills Village Retirement Resort
02.2021 - 04.2021
- Plannd, executed, and hosted resident events, resulting in increased resident engagement and satisfaction.
- Established a sense of trust with residents through personal relationships for honest feedback and a personalized experience
- Designed decorations and props within the theme of each event to enhance the residents' experience.
Receptionist/Insurance Coordinator
Martin Downs Dental Care
05.2019 - 08.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Cultivated positive relationships with patients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Bachelor of Science - Recreation & Tourism Management
Florida State University, Dedman College of Hospitality
Tallahassee, FL08.2022
Skills
- CPR Certification
- Problem Solving
- Conflict Resolution
- Activity Planning
- Customer Service Skills
- Recreational Activities
- Staff Supervision
- Strong Work Ethic
Certification
- CPR Certified, 04/2023
- Adobe Premiere, 05/2017
Timeline
Recreation Supervisor
Henderson Beach Resort
05.2022 - Current
Intern Under the Lifestyle Director
Red Hills Village Retirement Resort
02.2021 - 04.2021
Hostess
The Gafford
10.2020 - 08.2021
Receptionist/Insurance Coordinator
Martin Downs Dental Care
05.2019 - 08.2019
Bachelor of Science - Recreation & Tourism Management
Florida State University, Dedman College of Hospitality
- CPR Certified, 04/2023
- Adobe Premiere, 05/2017
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