Hanan Abdelrahman
Rochester,MN
Summary
Dedicated financial and healthcare professional with over 10 years of experience in administrative support, customer service, and financial counseling. Skilled in resolving insurance claims, managing billing processes, and supporting leadership teams with operational and organizational needs. Proficient in Epic EMR and Microsoft Office, with a commitment to accuracy, professionalism, and patient-centered service in diverse settings.
Overview
22
22
years of professional experience
Work History
Sales Associate
Macy's Retail Store
10.2023 - Current
- Communicated with customers to understand their needs and assisted in sales, providing excellent customer service and building lasting client relationships.
Denials Recovery Representative
Mayo Clinic
08.2018 - 12.2018
- Reviewed and assessed insurance denials, assisting with billing and follow-up, which helped improve claim acceptance rates
- Collaborated with insurance companies to verify coverage and process claims, ensuring efficient financial support for patients.
Teller
Wells Fargo Bank
08.2017 - 08.2018
- Handled cash transactions, provided customer service, and maintained confidentiality while working in a high-volume, team-oriented environment
- Built relationships with clients by understanding their financial needs and resolving issues promptly.
Operations Manager
Royal Medical Transportation
06.2012 - 05.2017
- Managed billing processes, hiring and training new employees, and oversaw screening procedures to ensure quality service and operational efficiency
- Provided customer service support, addressing client inquiries and ensuring reliable transportation services for medical needs.
Service Manager
Wells Fargo Bank
09.2002 - 07.2007
- Trained and coached teller teams, handled recruitment, and ensured compliance with operational and audit regulations
- Oversaw cash handling and banking operations, enhancing customer satisfaction and operational effectiveness.
Education
Master of Business Administration - Human Resources Management
Strayer University
Richmond, VABachelor of Business Administration - Management
University of Khartoum
Khartoum, SudanSkills
- Financial Counseling & Insurance Verification
- Payment Plan Management & Collections
- Patient Relations & Customer Service
- Proficiency in Epic EMR and Microsoft Office Suite
- Fluent in English and Arabic
- Organizational & Leadership Skills
Timeline
Sales Associate
Macy's Retail Store
10.2023 - Current
Denials Recovery Representative
Mayo Clinic
08.2018 - 12.2018
Teller
Wells Fargo Bank
08.2017 - 08.2018
Operations Manager
Royal Medical Transportation
06.2012 - 05.2017
Service Manager
Wells Fargo Bank
09.2002 - 07.2007
Bachelor of Business Administration - Management
University of Khartoum
Master of Business Administration - Human Resources Management
Strayer University
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