Hanan Ejaz
JD Wetherspoon
Glasgow,UK
1
Certification
8
years of professional experience
Motivated Professional with Bachelor of Science (Hons) in Economics and expertise in admissions, administration, customer service, and hospitality. Delivered exceptional service through effective communication and strong organizational skills, enhancing student and client interactions. Contributed to retail operations by maintaining organized sales floors and fostering teamwork, focused on improving customer satisfaction and achieving operational goals.
Work History
Floor Associate
2 Years 8 Months- Delivered exceptional customer service in fast-paced hospitality environment, enhancing guest satisfaction.
- Assisted customers with enquiries, contributing to positive dining experiences and repeat visits.
- Maintaining cleanliness, presentation, and safety standards throughout the venue.
- Collaborated with team members with colleagues to support smooth daily operations.
- Adhered to health regulations, safety, and hygiene procedures at all times.
- Developing strong communication, teamwork, and problem-solving skills.
Admissions Processing Officer
1 Year- Obtaining admission offers and guiding students throughout the application process.
- Served as primary contact for students and universities during admissions process, facilitating communication and support.
- Assessing student profiles and applying for university admissions on behalf of students.
- Secured admission offers for students by submitting applications and supporting documents. and guiding students throughout the application process.
- Completed financial documentation and supported student visa applications to ensure timely processing and compliance.
- Maintained accurate records and ensured compliance with university requirements, enhancing overall admissions efficiency.
Admissions Associate
8 Months- Handled front-end admission enquiries from prospective students and parents, providing timely information and support.
- Served as point of contact between internal departments and external stakeholders, facilitating effective communication and collaboration.
- Establishing and maintaining records, correspondence, reports, and applicant files.
- Acting as a point of contact between internal departments and external stakeholders.
- Established and maintained records, correspondence, reports, and applicant files to ensure accurate tracking and retrieval of information.
- Managing communication equipment and ensuring efficient office operations.
- Updating and maintaining office procedures and administrative systems.
Administrative Assistant
1 Year 5 Months- Provided administrative support to Centre of Learning and Teaching, ensuring efficient office operations.
- Facilitated filing, documentation, and record management for senior management, enhancing organizational workflow.
- Organized office records and ensured smooth daily administrative operations.
- Supported senior management with filing, documentation, and record management.
- Maintained attendance records for faculty development programs and workshops.
- Updated internal systems used for faculty participation and professional development tracking.
- Collaborated with staff to streamline office functions and coordinate departmental activities.
- Managed work study program operations
Social Media Publisher
2 Months- Managed social media accounts on Facebook, Twitter, and Instagram to engage audience and enhance brand visibility.
- Published news content, articles, and promotional materials on digital platforms to inform and attract target audience.
- Created captions, headlines, and content descriptions for online engagement.
- Shared website links across various social media platforms to increase visibility. and promoted published content.
- Assisted with article writing and content preparation.
- Ensured content was published accurately and within deadlines.
- Maintained active and professional online presence for organization to foster audience trust and engagement.
Education
Bachelor of Science (Hons) - Economics
A Chartered University
Intermediate - Pre-Engineering
Matriculation - Science
Skills
Customer Service
Hospitality & Guest Service
Shelf stocking
Cleanliness and hygiene
Data entry
Record Management
Microsoft Office
Multitasking & Organization
Retail Marketing
Sales Support
Teamwork & Collaboration
Problem solving
Customer interaction
Inventory Management
Safety Compliance
Accomplishments
- Delivered excellent customer service in a high-volume hospitality environment while maintaining professional service standards.
- Built strong relationships with customers, contributing to a positive dining experience and repeat business.
- Successfully handled customer enquiries and resolved issues promptly, ensuring high customer satisfaction.
- Maintained excellent standards of cleanliness, food safety, and workplace compliance.
- Worked collaboratively with team members to support smooth daily operations during busy service periods.
Certification
- Pakistan Emerging Leaders' Summit Participant (2021)
- Assistant Director Security – Film "Baaziyan", Forman Journalism Society (2019)
- Event Organizer – Forman Statistical Society (2019)
- Volunteer – Admissions Office, Forman Christian College (2018)
- Academic Excellence Medal – Secondary School Certificate Examination (Pakistan)
- Academic Research Projects:
- Effects of Social Media on Parental Child Bond
- Inter-Caste Marriages in Asia
- Impact of Inflation on Unemployment
- Domestic Violence in Pakistani Households
Languages
Language Known: English, Urdu, Punjabi
Timeline
Floor Associate
JD Wetherspoon
11.2023 - CurrentRead More
Admissions Processing Officer
NC Solicitors
01.2023 - 01.2024Read More
Admissions Associate
Lahore University of Management Sciences (LUMS)
02.2022 - 10.2022Read More
Administrative Assistant
Forman Christian College (A Chartered University)
02.2020 - 07.2021Read More
Social Media Publisher
Daily Times
06.2018 - 08.2018Read More
Government High School Baghbanpura
Matriculation from Science
Read More
Punjab Group of Colleges
Intermediate from Pre-Engineering
Read More
Forman Christian College
Bachelor of Science (Hons) from Economics
Read More
CONTACT
- Address: 17 Bradan Avenue, Glasgow, G13 4HY.
- Phone: 7774059246
- Email: hananejaz81@gmail.com
- PERSONAL DETAILS:
- Date of Birth: 1998-11-27
- Nationality: Pakistan
- Marital Status: Single
- LinkedIn: linkedin.com/in/hanan-ejaz