HANAN SHAHIT
Berkeley,CA
Summary
Proactive sales representative with extensive experience in identifying and addressing customers' needs to drive sales. Skilled in utilizing CRM and Sage 100, MS Office, shipping and receiving, data entry, SAP, and IMS2 system. Proficient in customer service, purchasing, time management, and operational improvement.
Overview
4
4
years of professional experience
Work History
Sales Consultant
Ideal Group
02.2023 - 08.2024
- Achieved an 80% revenue increase and exceeded sales targets by 100% using proven sales techniques
- Maintained regular communication with clients to assess satisfaction, address complaints, and promote new services
- Closed hundreds of thousands of dollars in sales, including contract preparation and order processing
- Provided tailored product recommendations to meet each customer's needs, resulting in a 100% increase in customer satisfaction
Logistics Coordinator
Hollingsworth
01.2022 - 02.2023
- Managed day-to-day shipping and receiving operations, handling over thousands of packages daily
- Resolved shipment issues, such as damaged materials and shortages, through effective collaboration with shippers
Logistics Assistant
Hollingsworth
03.2020 - 12.2021
- Processed customer orders, ensuring accuracy and timelines
- Developed strong communication and active listening skills through professional interactions with customers and peers
Education
Bachelor of Arts - Business Management, Communication, and Psychology
University of Michigan-Dearborn
Dearborn, MI01.2022
Skills
- Proficient in CRM
- Sage 100
- MS Office
- Shipping and receiving
- Data entry
- Proficient in SAP
- IMS2 system
- Customer service & purchasing
- Excellent time management & fast learner
- Operational improvement
Timeline
Sales Consultant
Ideal Group
02.2023 - 08.2024
Logistics Coordinator
Hollingsworth
01.2022 - 02.2023
Logistics Assistant
Hollingsworth
03.2020 - 12.2021
Bachelor of Arts - Business Management, Communication, and Psychology
University of Michigan-Dearborn
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