Hanan Ali
Aurora ,CO
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote Technical Support
Microlink Technology
Auora , Colorado
01.2020 - Current
- Provided remote technical support for offsite users when needed.
- Provided on-site and remote technical support services to customers.
- Provided remote technical support via phone or online chat tools.
- Supported remote users by providing technical assistance over phone or email.
- Provided remote support for customers with technical queries related to their networks.
- Provided technical support to end users via telephone, email or remote access.
Teller
Wells Fargo
Aurora, Colorado
12.2015 - 12.2019
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Verified amounts and integrity of every check or funds transfer.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Explained account information to customers in detail as needed.
- Answered customer inquiries regarding bank products and services.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Followed up on requests from customers in a timely manner.
Education
Bachelor of Science - Information Technology
Colorado Technical University
Aurora, CO10-2015
Skills
- Remote technical support
- IT systems support
- Remote desktop support
- Drawer balancing
- Banking product sales
- Hospitality and accommodation
- Cash handling expertise
- Cash handling and management
- Exceptional customer service
- Safe and vault operation
- Strong work ethic
- Sales expertise
- Reliable
Certification
- Credly badge from McKinsey & Company
Languages
Amharic
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Remote Technical Support
Microlink Technology
01.2020 - Current
Teller
Wells Fargo
12.2015 - 12.2019
- Credly badge from McKinsey & Company
Bachelor of Science - Information Technology
Colorado Technical University
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