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Handel Gibbings
Conyers,GA
Summary
Accomplished Process Manager with 18+ years of experience overseeing and directing change initiatives for Enterprise and SMBs in diverse business verticals and internal IT departments. Demonstrated ability to consistently deliver successful change outcomes. Possess a strategic mindset, customer-centric approach, collaborative demeanor, and a repertoire of proven methods that ensure the attainment of desired goals.
Overview
25
25
years of professional experience
9
9
Certificate
Work History
OCM Manager – State Government Contract
The Greentree Group
06.2024 - 12.2024
- Led a large-scale Enterprise Change Management program for a state government agency, evolving the strategy from micro-level to a comprehensive macro-level solution across two major program areas and over 40 concurrent projects.
- Successfully established the agency's first Project & Change Management integration strategy, aligning OCM with Program Management objectives.
- Developed and implemented the Change Management Office (CMO) governance model, including essential templates and a robust vendor management framework.
- Created and implemented a standardized Balanced Scorecard for measuring program and vendor performance.
- Developed and delivered customized OCM plans and training materials based on Prosci's ADKAR model.
- Cultivated strong relationships with stakeholders, ensuring successful project delivery and stakeholder satisfaction.
- Experience in government projects, with a preference for those involving criminal justice. Familiar with IT and CJIS standards
Project/Program Manager
CDMS Inc.
05.2015 - 01.2024
Successfully managed 150+ client projects across diverse verticals in the US and Canada. Consistently delivered high customer satisfaction with a 95% project success rate.
Key Achievements:
- Led cross-functional teams in transitioning client support to managed services.
- Developed and executed comprehensive change management strategies utilizing ADKAR and ADDIE methodologies.
- Implemented a scalable organizational change management playbook.
- Led stakeholder analysis and developed robust communication plans.
- Managed resistance and ensured successful user adoption.
- Developed and implemented a standardized project management framework.
- Led risk management and mitigation efforts.
- Ensured on-time, on-budget project delivery with minimal disruptions and high team satisfaction.
ITSM Specialist
Eaton Corp.
11.1998 - 02.2015
Led ITSM program management strategies across multiple ITIL Process Centers of Excellence (Change, Incident, Problem, Request, and Knowledge Management).
Key Achievements:
- Led a large-scale OCM project involving over 1000 internal customers, utilizing Prosci methodology and a team of 60 coaches.
- Developed and executed comprehensive change management strategies for a $1M software upgrade project.
- Modified Change Management solutions to address global user bases and cultural nuances.
- Developed and delivered training materials, including interactive e-learning content.
- Conducted OCM Coach training programs.
- Implemented resistance management solutions and facilitated post-implementation reviews.
- Led weekly CAB meetings and ensured IT SOX compliance.
- Partnered with teams across IT to improve incident and problem management processes.
- Facilitated operations for the firm's IT Service Catalog system.
Education
BBA - Minor in Information Systems
Cleveland State University
Cleveland, OH08.2008
Skills
- Organizational Change Management
- Communication
- Risk Management
- Strategic Planning & Alignment
- Relationship Building
- Stakeholder Management
- Workflow Design
- Reporting and Analytics
- Presenting
- Vendor Management
- Performance Management
- Recruiting & Interviewing
- Resistance Management
- Time Management
- Learning & Development
- Problem Solving
- Benchmarking
- Strategy Building
- Knowledge Management
Accomplishments
- Supervised and mentored a team of 15 staff members.
- Collaborated with a team of 60 Change Champions to develop an Enterprise OCM Strategy for a major software upgrade.
- Created and implemented an Enterprise Change Management playbook utilized by vendors as a guide for their OCM strategies.
- Established a robust integration plan and working relationship between OCM and Project Management.
- Developed and implemented a Change Management Office (CMO) governance model with essential templates and documentation.
- Implemented the organization's first Change Champion Charter.
- Established the company's first OCM vendor scorecard for performance evaluation.
- Designed a customized Project Management workflow tailored for the Small and Medium Business (SMB) environment.
- Created standardized templates and tools based on Prosci's ADKAR model to support effective change initiatives.
- Managed relationships with multiple OCM vendors, ensuring effective collaboration and performance.
- Achieved a 95% project success rate, directly attributed to the effective application of change management principles.
- Developed a scalable organizational change management playbook based on ADKAR principles.
Certification
- PMP (Project Management Professional)
- Prosci Change Management Practitioner
- Lean Six Sigma Green Belt
- CSM (Certified Scrum Master)
- CMS (Change Management Specialist)
- ITIL 4 Foundation
- ITIL 4 Strategist: Direct, Plan, Improve
- ITIL v.3 Foundation, Service Offerings and Agreements
- ITIL v.2 Foundation, Service Support – Incident Management & Service Desk
Affiliations
- ACMP
- CMI
- PMI
- PeopleCert
- ScrumAlliance
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The mind is everything. What you think, you become.
Gautama Buddha
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CulturePersonal development programsTimeline
OCM Manager – State Government Contract
The Greentree Group
06.2024 - 12.2024
Project/Program Manager
CDMS Inc.
05.2015 - 01.2024
ITSM Specialist
Eaton Corp.
11.1998 - 02.2015
- PMP (Project Management Professional)
- Prosci Change Management Practitioner
- Lean Six Sigma Green Belt
- CSM (Certified Scrum Master)
- CMS (Change Management Specialist)
- ITIL 4 Foundation
- ITIL 4 Strategist: Direct, Plan, Improve
- ITIL v.3 Foundation, Service Offerings and Agreements
- ITIL v.2 Foundation, Service Support – Incident Management & Service Desk
BBA - Minor in Information Systems
Cleveland State University
Systems/Tools
- Project Management: Agile, Scrum, PMP, MS Project, Smartsheet, Trello
- ITIL: ITIL 4 Foundation, Strategist, ServiceNow, BMC Remedy
- Change Management: Prosci ADKAR, Change Management Strategy, Stakeholder Engagement, Communication Planning, Training Development
- Process Improvement: Lean Six Sigma, Six Sigma Green Belt, Kaizen, Workflow Design, Business Process Reengineering, ITIL Processes (Incident, Problem, Change, etc.)
- Data & Analytics: Power BI, Excel, Visio, Data Analysis, Metrics & Analysis, Reporting, Trend Analysis
- Communication & Collaboration: MS Office Suite (Word, Excel, PowerPoint, Teams), SharePoint, Adobe ConnectWise
- Other: CMDB, Documentation Management, Service Catalog Management, 5S, Resource Planning, Workforce Management
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